Tiger Brokers Singapore is the Singapore entity of UP Fintech Holding Limited, known as “Tiger Brokers” in Asia, a leading online brokerage firm focusing on global investors. Founded in 2014, Tiger Brokers became #1 in the U.S. equity trading by volume among trading platforms catered to Global Chinese investors in less than two years. Tiger Brokers was awarded "2017 Fintech 250" by CB Insights and shortlisted for "China Leading Fintech 50" for two years in a row by KPMG China. The company was listed on NASDAQ under “TIGR” in 2019 and has offices in China, United States, Australia, New Zealand and Singapore. Tiger Brokers has over 1.4 million customers worldwide currently, with a total trading volume exceeding USD123.8 billion in Q1 2021. For more information, please visit https://www.tigerbrokers.com.sg

Given the nature of its business, Tiger Brokers needed a highly secure infrastructure. Its requirements included security at various layers – at the systems, network, database, monitoring and mailing layers. Specifically, it wanted to put in place a range of solutions to protect its core business data. The company also needed a high-performance network to be able to support thousands or millions of concurrent trades. Any network latency can translate into billions of dollars in losses or lost opportunities.

Alibaba Cloud's solid infrastructure, which includes 23 global data center regions, 69 availability zones and more than 2800 CDN nodes across more than 70 countries was a key reason for Tiger Brokers to partner with it. One other key priority was a service provider who can deliver an end-to-end solution. Tiger Brokers also took into account Alibaba Cloud's comprehensive product suite and track record in Fintech, cost-effective services, potential to scale according to business growth, usability and robust suite of security solutions in choosing it. Results • Fortified security at various Tiger Brokers' infrastructure – at the network, systems, database, monitoring and mailing layers • Enhanced network performance and availability • A stable, reliable and scalable database infrastructure • Log service supporting business decision making • Instantaneous communications and notifications across multiple channels + marketing of Tiger Brokers' services

As security was of the utmost priority, Alibaba Cloud's Bastionhost and Resource Access Management (RAM) solutions were deployed to manage access to Tiger Broker's valuable resources and data. Bastionhost is an operation and maintenance and security audit platform supporting a wide range of features, including two-factor security authentications and access control as well as account and permission management. RAM is an identity and access control service that facilitates users' access to resources through permission levels. Alibaba Cloud's Global Accelerator (GA), Network Address Translation (NAT) Gateway and Elastic IP Address (EIP) were implemented to improve network performance. GA provides a network acceleration service for Internet-facing applications globally. It monitors applications and automatically schedules user traffic to ensure service continuity. The NAT Gateway solution provides a throughput capacity of up to 10 Gbit/s and supports cross-zone disaster recovery, guaranteeing a very high level of availability. At the database layer, Alibaba Cloud's ApsaraDB for Relational Database Service (RDS) coupled with ApsaraDB for Redis introduced much-needed stability, reliability, scalability and high availability. Cost-effective and easy to use, it allows IT to build a highly secure, high-performance database quickly. Compatible with native Redis protocols, ApsaraDB for Redis supports a hybrid of memory and hard disks for data persistence and can scale to meet high-performance, and low-latency read/write operational requirements. Alibaba Cloud's Log Service product was implemented to support Tiger Brokers in collecting, shipping, searching, and analyzing log data. The solution allows users to complete data collections from more than 30 data sources within five minutes. Implementing Log Service provided Tiger Brokers with a wealth of valuable data insights facilitating better decision-making and planning. Finally, Alibaba Cloud's Short Message Service (SMS) and Direct Mail mailing services completed a very comprehensive solution suite. The SMS service supports fast delivery of OTPs, notifications and marketing SMSes to clients and is easily integrated with API/SDK. The rollout of the Direct Mail service augmented Tiger Brokers' email communication and notification services. Kelvin Liu, VP of Engineering at UP Fintech, said, "Instantaneous communication and notifications are critical to our clients who are spread out globally. The SMS and Direct Mail products are an essential add-on from Alibaba Cloud to keep the flow of communication alive, and also to upsell and cross-sell other services." He added, "As a broking service, network availability, performance, and protection from cyberattacks are critical to our peace of mind. Alibaba Cloud is the right partner as it has provided security to us at every level."

Tiger Brokers is today exploring other collaborations with Alibaba Cloud to enhance its operations and services. One particular area of focus is a big data analytics solution to be delivered on mobile, providing customers with better visualization of market behavior. Tiger Brokers has continually provided its customers with rapid and stable access to streaming data and the capability to execute trades on multiple global markets seamlessly. Liu added, "In today's digital era, it is effortless to search for data online. However at Tiger Brokers, we aim to aggregate financial data and news from multiple global exchanges on our application, Tiger Trade, giving our users a truly comprehensive platform to research securities and make investment decisions. By partnering with Alibaba Cloud, we can focus more on optimizing the user experience and less on technical backend management."