Alibaba Cloud Big Data Consulting Services for Retail

Alibaba Cloud experts provide retailers with a lightweight and customized big data consulting service to help you assess your big data maturity and plan your big data journey in two to six weeks, transforming your retail business through big data technologies.

Embrace Retail Digitalization with Big Data Technologies

Use big data insights from ever-increasing structured and unstructured data from omnichannel marketing, sales forecasting and trend prediction, supply chain management, and customer loyalty

  • Retail Expertise

    With Alibaba's continuous innovations in retail, we have built our unique methodology on retail digitalization from years of best practices and incorporated it into a professional consulting service.

  • Big Data Intelligence

    This consulting service can help you unleash the power of big data and apply big data analytics at every stage of the retail process such as personalized product recommendation, delivery scheduling and optimization, customer loyalty improvement, and forecasting demand.

  • Designed for Quick Wins

    Alibaba Cloud experts use Alibaba's in-depth knowledge in retail to help you prioritize scenarios based on business importance and urgency. We can make customized plans dedicated to key scenarios to ensure your quick wins.

  • 2-6 Weeks of Lightweight Services

    In two to six weeks, you can get a complete and executable plan on big data adoption, empowered by Alibaba's mature retail and big data methodology and framework.

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Our Capabilities for Retailers

Alibaba Cloud experts have helped many retailers leverage advanced big data technologies to achieve business successes.

Personalized Recommendation

Alibaba Cloud’s big data technologies and advanced AI algorithms in retail enable retailers to quickly build recommendation systems that can provide personalized products and content recommendations in real-time based on customer profiles, preferences, and product information, greatly optimizing user experience and increasing revenue. The AI algorithms are trained from Alibaba’s e-commerce best practices, which can accurately reflect business requirements of various use cases, such as fan interaction, membership promotion, precision outreach, and optimized advertising.

Loyalty Improvement

Alibaba Cloud can help you deliver personalized campaigns and promotions in advance to activate or re-activate your target customers. Alibaba Cloud big data and AI technologies allow you to process and analyze highly fragmented customer data, extract and analyze customer attributes, establish a unified customer view to connect different business applications, use machine learning to generate recommendations, and create pro-active retention initiatives based on the churn prediction results for high-end customers.

Smart Dispatching

Alibaba Cloud provides highly-efficient and stable logistics capabilities, such as data modeling on multiple factors, smart dispatching based on real-time courier analysis on task, load, location, limitation, and real-time route optimizations. The logistics algorithms are trained from Cainiao logistics best practices and can bring at least a 15% efficiency improvement on deliveries with 99.99% accuracy of arrival, saving costs for enterprises and customers.

Efficient Inventory Management

Alibaba Cloud helps conduct efficient inventory management that can accurately forecast SKU-level sales revenue and optimize your product and stock replenishment. Alibaba Cloud’s big data and AI technologies can consolidate your historical data and identify the correlation with other related data, identify key factors, and dynamically update the safety stock rates based on production, sale, and inventory to automatically give you SKU-level replenishment suggestions and forecast sales revenue every day. Retailers can use these suggestions to optimize the supply chain and stock operations, choose superior marketing and promotional strategies, and make sound business decisions.

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Accelerate Your Big Data Journey with Six Steps

Alibaba Cloud's methodology, solution, and best practices on retail digitalization with big data adoption come with the same leading technologies that support Alibaba's Double 11, the World’s Biggest Shopping Festival. We can accelerate your journey to big data excellence in retail with six steps.

Align
Align with your stakeholders to identify your challenges, short-term and long-term goals, and break them down into key business scenarios.
Assess
Evaluate your current IT infrastructures, compare it with your key business scenarios, identify the gap, and complete your current status assessment.
Design
Based on the value/complex matrix and Alibaba's best practices in retail, design the to-be big data architecture to support your business imperatives.
Plan
Make an executable plan for your big data adoption and outline the scope, goals, budget, timeline, and deliverables of every phase.
Launch (Optional)
Carry out the plan and put your big data journey on track. (This service only applies to the Alibaba Cloud framework.)
Optimize
After implementation, review and refine the process and build your own best practices on retail digitalization with big data technologies.

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Alibaba Cloud's Partners for Retail Big Data Consulting Services

Customer Success Stories

See how companies small and large are leveraging Alibaba Cloud's Big Data Consulting Services to grow and improve their business.

“By leveraging Alibaba Cloud's expertise in retail digitalization and harnessing Alibaba Cloud's robust solutions, El Corte Ingles provides a more personalized customer experience and pushes for innovation.”

By leveraging Alibaba Cloud's expertise in retail digitalization and harnessing Alibaba Cloud's robust solutions, El Corte Ingles provides a more personalized customer experience and pushes for innovation. With 20 years of experience in e-commerce, Alibaba Cloud has a broad portfolio of sophisticated data-driven technologies used daily to support business innovation, and can provide more than 40 million different landing pages and journeys according to the shoppers’ profile and preferences.

"Shiseido has used the extensive services provided by Alibaba Cloud to meet the requirements of the new market environment."

Keisuke Fujii, ICT Vice President, SHISEIDO China

The fast-changing pace, vast scale, and prosperous innovation characteristics of the Chinese e-commerce industry pose great challenges for Shiseido, but also provides great opportunities. Shiseido leverages Alibaba's experience and cloud technologies to build the Chinese digital strategy and uses the extensive convenience provided by Alibaba Cloud to meet the requirements of the new market. As China's biggest and safest Cloud service provider, Alibaba Cloud provides superior solutions to help enterprises transform digitally.

"We were very happy to work with Alibaba Cloud Intelligence for the migration of our database to PolarDB. I am very impressed with their commitment, dedication, and professionalism. They were willing to go the extra mile, helping us migrate the database successfully within a very short period of time."

-Mr Erwin Foo, Group Chief Technology Officer of PrestoMall

Alibaba Cloud was a clear choice for PrestoMall. Alibaba Cloud has the necessary cloud computing services to support the most demanding e-commerce industry scenarios. Its products and services have been proven time and time again, most notably by withstanding the huge traffic spikes seen during Double 11, the world’s largest annual online shopping promotion. Additionally, Alibaba Cloud’s products and services are reasonably priced and offer a good cost-to-performance ratio.

Related Resources

Analyst Report

Gartner Named Alibaba Cloud a Niche Player in Data Science and Machine Learning

Alibaba Cloud has been placed in the Niche Players quadrant of the Gartner Magic Quadrant for Data Science and Machine Learning Platforms report published on 1 March 2021.

Analyst Report

Gartner Named Alibaba Cloud a Visionary in Cloud AI Developer Services

Alibaba Cloud has been placed in the VISIONARIES quadrant of the Gartner Magic Quadrant for Cloud AI Developer Services report published on 24 February 2021.

Webinar

Cloud and AI technology empowers Alibaba's success in New Retail

An introduction of how Alibaba Cloud's new retail technologies such as livestreaming, image search, and intelligent bots innovate retail around the world

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