ChatAPP is a messaging API created by Alibaba Cloud for global enterprises to reach and engage users efficiently, currently supporting WhatsApp. By using ChatApp, you can:
Send messages to notify your customers about specific information such as logistics information. ChatApp can help improve the message arrival rate and reduce user complaints.
Set varieties of replies to help your customers resolve issues in a quick manner.
Implement OTP-based Identity Authentication
Authenticate your customers based on their social media accounts. So that your customers do not need to enter their passwords each time they log on to your business system. This helps improve the user experience of your business system.
Implement Customer Services
Implement two-way communication with your customers. By using ChatApp, you can respond to your customers in real time.
Regardless of the industry, you can send verification, notification, and marketing messages to and receive messages from your customers by using the ChatAPP messaging system. After you receive a message from a customer, a convenient and efficient conversation follows.
Log on to the ChatAPP console.
Click Agree and Start to go to the management page.
Registered WhatsApp Business Account
In the left-side navigation pane, choose Register for WABA > Register to go to the Facebook logon page.
Choose Start > Continue.
Follow the on-screen instructions to register an account
Verify your mobile phone number
In the left-side navigation pane, select ChatBot Design.
Select the WhatsApp Business account to which you want to bind your mobile phone number, and click Synchronize Number.
After the system generates a certificate, choose Use This Number > Number Verification and enter the verification code.
For more information, see Manage phone numbers.
Create a message template
In the left-side navigation pane, choose Template Design > Add.
Enter the template information and click OK to go to the template editing page.
On the page that appears, configure the template.
Choose Save > Submit for Audit. After the template is reviewed and approved, you can use the template to send messages.
In the left-side navigation pane, click Send Message and follow the on-screen instructions to edit the message information.
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