Super App Solution for Telcos

Alibaba Cloud (in partnership with Whale Cloud) helps telcos build an all-in-one telecommunication and digital lifestyle platform based on DingTalk to scale customer engagement, digitalize mobile workspaces for yourself and your partners, and develop super apps with our mPaaS.


A super app encompasses a group of applications bundled as “mini apps,” serving diverse needs, such as telecom services, online messaging, and local lifestyle services, with single sign-in and consistent user experience.

The Super App Solution helps engage and retain your customers through local lifestyle mini apps. You can maximize your Information and Communication Technology (ICT) operational efficiency through this digital workspace and develop your super apps through our mPaaS.

Drive Digital Transformation with the Super App Solution for Telcos

An All-in-One Customer Experience

Consolidating multiple services into one super app can promote your expanding ecosystem and bring your customers a seamless mobile experience.

Optimized Operational Efficiency

A super app provides a closed ecosystem to connect telcos, field service technicians, agents, and distributors for convenience and simplicity.

Futuristic mPaaS from Alipay

Mobile PaaS (mPaaS) derives from Alipay’s best practices. You can build stable and high-quality super apps with a unified development framework, H5-offline packages, gateways, and custom analysis.

Intelligent DingTalk Capabilities

This solution was built on DingTalk, an intelligent mobile workspace with over 300 million users across 15 million organizations. You can customize super apps using DingTalk fundamentals.

Decades of Telecom Know-Hows

This solution integrates Whale Cloud’s advanced BSS/OSS modules and 28 years of telecom experience to pave the best path toward digital transformation.

Flexible Deployment

You can deploy super apps on public cloud, private cloud, hybrid cloud, or on-premises environments to best suit your needs and further save costs.

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How It Works

Your Challenges

Many telcos are expanding their digital ecosystem and want to add lifestyle mini apps to their self-service telecom apps. Super apps can offer a consistent customer experience.

Our Solution

  • The Super App Solution for Telcos can help you upgrade self-service apps. It encapsulates backend capabilities, including Whale Cloud’s Customer Engagement Enabler for seamless and proactive services throughout the customer journey, DingTalk for online communication and various digital workspace functionalities, and mPaaS for telecom ISVs to quickly develop high-quality super apps. This solution provides one-stop operations, the same ecosystem, and unified user data storage to help telcos enhance correlations between mini apps, improve user experience, and build a digitalized service center for work, entertainment, and socializing.

Your Challenges

Telcos need a central digital workspace for efficient online communication, team collaboration, and IT management. You can connect it seamlessly with your ISVs and partners.

Our Solution

  • The Super App Solution for Telcos, powered by the backend capabilities of DingTalk, seamlessly integrates with self-built telco IT capabilities, such as finance, ERP, and other business management services, to build comprehensive digital workspaces, simplifying and modernizing enterprises' daily operations. Telco field service technicians can respond faster and provide more accurate operation and maintenance services by leveraging super apps as a platform. In addition, the Super App Solution for Telcos provides diversified channels to help agents and distributors facilitate wholesale and distribution sales, track channel performance, calculate commissions, and recommend products to target groups with high precision. Telcos can encapsulate DingTalk's business collaboration capabilities into ICT offers for enterprise customers.

Your Challenges

App development requires a specific knowledge base. The time and cost of development and integration complexity of existing systems are the main concerns of telecom ISVs.

Our Solution

  • The mPaaS platform offers a new mobile app development mode to facilitate digital transformation and help ISVs build dynamic mobile apps. The mPaaS platform integrates the highly available Alipay client framework to optimize client performance. It also provides H5-offline packages and hotfixes to optimize the user experience with improved startup performance, accelerated network transmission, and adaptation across mobile models. The mPaaS modular development mode accelerates business iteration and expansion and shortens release periods.

Learn More About the Super App Solution for Telcos

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In Partnership with Whale Cloud

Whale Cloud Technology Co., Ltd. is a global leading data intelligence technology company dedicated to helping customers succeed in the digital economy era. Whale Cloud's telecom BSS and OSS products have made it one of the world's top vendors in the global telecom software industry.

Security and Compliance

We are committed to providing stable, reliable, secure, and compliant cloud computing infrastructure services across major jurisdictions around the world.
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  • ISO 27001
  • SOC2 Type II Report
  • C5
  • MTCS
  • ISO 27701
  • DPTM

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