Alibaba Cloud and Salesforce jointly bring the world-renowned Customer Relationship Management (CRM) platform to China
Sales Cloud, Service Cloud, and Salesforce Platform were officially launched on Aliyun.com on December 18, 2023
Overview
Salesforce connects your marketing, sales, commerce, customer service and IT teams with Customer 360, an integrated CRM (Customer Relationship Management) platform. It includes Social Commerce, Sales Cloud, Service Cloud, and the Salesforce Platform to power your connected applications as a complete service and management suite, enabling teams to work together from anywhere to deliver a superior customer experience and explore new opportunities.
Product Family
Social Commerce
Salesforces Social Commerce (SSC) is a headless commerce platform that helps brands manage and unify e-commerce channels including websites, mobile apps, and mini-programs. It brings a 360° customer view to improve user experience, and drive brands' business growth in China.
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Learn more about Salesforce on Alibaba Cloud
Contact SalesFeatures
Product Catalog
Manage products, categories, inventory, and pricing in the Salesforce Social Commerce console, and quickly set up and update product categories on the go
Browse
Support standard browsing features such as browsing, favorites, filter, and search across multiple storefronts
Purchase
Support standard shopping features such as shopping cart, integrated local payment systems, order management, and notifications
Business API
Development teams, resellers, or system integrators can utilize native business APIs to integrate local PIM, ERP, OMS, logistics, etc.
Store API
Build e-commerce websites, mobile apps, and mini apps using brand store APIs and integrate local payment methods such as Alipay and UnionPay
Unified Data
Centrally manage consumer insights and product information across all channels with SSC's built-in omnichannel management features
Contact Management
Deliver a tailored sales experience with in-depth contact and customer management
Business Opportunity Management
Track sales opportunities and progress with a rich schedule of customer activities
Sales Prediction
Get an accurate picture of your revenue growth and make sales predictions with data-driven insights
Process Automation
Simplify and automate daily sales tasks such as campaign tracking, email alerts, and workflows
Mobile CRM
Support sales with a mobile app that lets you access, manage and update your CRM data without restrictions of time and location
Intelligent Revenue Increase
Increase predictable revenue by measuring pipeline accuracy in real-time and optimizing the entire revenue lifecycle
Customer Service Console
Provide customer service from one screen in an easy-to-use service console with built-in productivity tools and a 360° view of each customer
Automated Business Process
Create end-to-end workflows to automate and extend repetitive business processes with simple drag-and-drop
Case Management
Match cases faster by combining automated processes with easy access to complete details, context, and history of each case and related customer interaction
Event Management
Ensure quick troubleshooting through workflows that identify, track, and fix issues when major errors occur
Knowledge Management
Match cases and maximize customer service productivity quickly with recommended articles and optimized article search
Omni-Channel Match
Match cases from any channel (SMS, chat, social, email, and voice files) automatically to the right customer service based on skill sets and expertise
Reports and Analysis
Improve teamwork efficiency with customizable dashboards that monitor customer service performance, key KPIs, and channel usage from anywhere, anytime
Phone Service and Voice Calls
Resolve phone cases faster with AI-powered productivity tools by integrating cloud phone services into the service console
Mobile Apps
Make enterprise applications immediately mobile-enabled
Data Protection
Encrypt sensitive data, monitor applications and data usage, automate security policies and run compliance audits
Privacy and Identity
Manage identity and authentication with support for self-help registration, customizable landing page, single sign-on (SSO), and password-less login
Community
Create social websites and applications to connect to business data quickly and securely and bring your customers together
Builder
Build applications and innovate faster with a low-code development platform that can transform spreadsheets into cloud apps, create seamless interactions with automated processes, customize experiences with configurable components, and build mobile-first apps in minutes
Learn more about Salesforce on Alibaba Cloud
Contact SalesWhy Alibaba Cloud
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Compliance
Store data locally in China to help companies meet the requirements associated with evolving local regulations
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Security
Ensure the security of your data regardless of restrictions on location and time with enhanced controls and end-to-end encryption
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Scalability
Grow your business in China on Alibaba Cloud's powerful public cloud infrastructure that supports your increasing workloads with ease
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Compatibility
Migrate confidently to Alibaba Cloud with the customized applications you built on and integrated with Salesforce
Security and Compliance
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CSA STAR -
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SOC2 Type II Report -
C5 -
MLPS 2.0 -
MTCS
