Salesforce on Alibaba Cloud

Overview

Together Alibaba Cloud and Salesforce bring the world-renowned CRM (Customer Relationship Management) platform to China, including Social Commerce, Sales Cloud, Service Cloud, and the Salesforce platform.

Salesforce connects your marketing, sales, commerce, customer service and IT teams with Customer 360, an integrated CRM platform, to power your connected applications as a complete service and management suite. It enables teams to work together from anywhere to deliver a superior customer experience and explore new opportunities.

Product Family

Social Commerce

Salesforces Social Commerce (SSC) is a headless commerce platform that helps brands manage and unify e-commerce channels including websites, mobile applications, and mini-programs. It brings a 360° customer view to improve customer experience, and drive brands' business growth in China.

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Sales Cloud

Sales Cloud (sales management system software) enables sales teams to easily manage leads, track progress, and automate the sales process easily to close more deals faster.

Coming Soon

Service Cloud

Service Cloud (service platform) customer service software includes features such as case management, customer access across all channels, integration with legacy data systems, pre-built integrated applications, ticket management, knowledge base, and queue management.

Coming Soon

Platform

The Salesforce Platform (cloud platform) is an application development platform that extends the scope and functionality of CRM. With simple drag-and-drop operations, you can create applications that automate business processes and help customers find important information.

Coming Soon

Learn more about Salesforce on Alibaba Cloud

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Features

Salesforce Social Commerce

Product Catalog

Manage products, categories, inventory, and pricing in the Salesforce Social Commerce console, and quickly set up and update product categories on the go

Browse

Support standard browsing features such as browsing, favorites, filter, and search across multiple storefronts

Purchase

Support standard shopping features such as shopping cart, integrated local payment systems, order management, and notifications

Sales Cloud (Coming Soon)

Contact Management

Deliver a tailored sales experience with in-depth contact and customer management

Business Opportunity Management

Track sales opportunities and progress with a rich schedule of customer activities

Sales Prediction

Get an accurate picture of your revenue growth and make sales predictions with data-driven insights

Process Automation

Simplify and automate daily sales tasks such as campaign tracking, email alerts, and workflows

Mobile CRM

Support sales with a mobile app that lets you access, manage and update your CRM data without restrictions of time and location

Intelligent Revenue Increase

Increase predictable revenue by measuring pipeline accuracy in real-time and optimizing the entire revenue lifecycle

Service Cloud (Coming Soon)

Customer Service Console

Provide customer service from one screen in an easy-to-use service console with built-in productivity tools and a 360° view of each customer

Automated Business Process

Create end-to-end workflows to automate and extend repetitive business processes with simple drag-and-drop

Case Management

Match cases faster by combining automated processes with easy access to complete details, context, and history of each case and related customer interaction

Event Management

Ensure quick troubleshooting through workflows that identify, track, and fix issues when major errors occur

Knowledge Management

Match cases and maximize customer service productivity quickly with recommended articles and optimized article search

Omni-Channel Match

Match cases from any channel (SMS, chat, social, email, and voice files) automatically to the right customer service based on skill sets and expertise

Reports and Analysis

Improve teamwork efficiency with customizable dashboards that monitor customer service performance, key KPIs, and channel usage from anywhere, anytime

Phone Service and Voice Calls

Resolve phone cases faster with AI-powered productivity tools by integrating cloud phone services into the service console

Video Support Service

Provide live video support to gain valuable face-to-face time with customers to ensure a positive and personal customer experience

Team Management

Forecast workloads, optimize team schedules, and provide your customer service agents with the right skills through on-demand training with the help of AI

Platform (Coming Soon)

Mobile Apps

Make enterprise applications immediately mobile-enabled

Artificial Intelligence

Deliver a personalized experience through artificial intelligence

Data Protection

Encrypt sensitive data, monitor applications and data usage, automate security policies and run compliance audits

Privacy and Identity

Manage identity and authentication with support for self-help registration, customizable landing page, single sign-on (SSO), and password-less login.

Community

Create social websites and applications to connect to business data quickly and securely and bring your customers together

Builder

Build applications and innovate faster with a low-code development platform that can transform spreadsheets into cloud apps, create seamless interactions with automated processes, customize experiences with configurable components, and build mobile-first apps in minutes

Learn more about Salesforce on Alibaba Cloud

Contact Sales

Why Alibaba Cloud

  • Compliance

    Store data locally in China to help companies meet the requirements associated with evolving local regulations

  • Security

    Ensure the security of your data regardless of restrictions on location and time with enhanced controls and end-to-end encryption

  • Scalability

    Grow your business in China on Alibaba Cloud's powerful public cloud infrastructure that supports your increasing workloads with ease

  • Compatibility

    Migrate confidently to Alibaba Cloud with the customized applications you built on and integrated with Salesforce

Security and Compliance

We are committed to providing stable, reliable, secure, and compliant cloud computing infrastructure services across major jurisdictions around the world.
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  • CSA STAR
  • ISO 27001
  • SOC2 Type II Report
  • C5
  • MLPS 2.0
  • MTCS

Start with Alibaba Cloud Solutions

Learn and experience the power of Alibaba Cloud.

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