At the globally renowned Dreamforce conference, Salesforce and its strategic partner Alibaba Cloud made an unprecedented joint appearance. Over three days, the booth drew thousands of visitors and featured leading global brands sharing their success stories, demonstrating how the localized AI CRM solution from Salesforce on Alibaba Cloud is becoming the engine for intelligent growth for enterprises in China.
The newly upgraded Salesforce and Alibaba Cloud joint booth was one of the most popular booths in the entire partner ecosystem.
Experts demonstrated how Salesforce Service Cloud, combined with Connected Experiences Gateway (CXG) AI Connector and CXG Retrieval-Augmented Generation (RAG), delivers intelligent customer service on local channels like WeChat. The live demos featured automated ticketing, personalized recommendations based on an enterprise knowledge base, and AI-driven service powered by Alibaba Cloud's large language models (LLMs), illustrating the efficiency and human touch of intelligent support.
The keynote sessions offered an in-depth look at the technological innovations and industry use cases driving China's AI boom. Salesforce introduced its AI capabilities tailored for the Chinese market, which are deeply integrated with Alibaba Cloud's leading LLMs and embedded directly into CRM workflows.
Focusing on China's unique digital ecosystem—from super apps and live-stream e-commerce to private traffic—the sessions also offered actionable guidance on reshaping customer journeys and enabling localized, intelligent customer engagement.
Although Dreamforce has concluded, the core idea of "Becoming an Agentic Enterprise" has gained global consensus. The following insights from the conference outline the path for enterprises to become intelligent organizations:
True transformation is not a one-off project but a long-term evolution enabled by a replicable, iterative architecture.
This architecture must have data at its core, AI as its engine, and security as its cornerstone to support real-time responsiveness and global compliance.
Isolated tools offer limited value. Maximum productivity is unlocked only when AI is natively embedded within business workflows.
Begin with existing data and use AI to gradually clean, enrich, and activate it, learning and optimizing along the way.
Small- and medium-sized enterprises (SMEs) can leverage platform capabilities to quickly deploy AI and automation, enabling them to compete with agility.
From the Apsara Conference to Dreamforce, we continue to place AI-native design, data security, and real-world scenarios at the heart of our solutions, confidently guiding enterprises through every step of their intelligent transformation journey.
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