Retailers' Challenges in 2020
In the new era of explosive consumer demand and constantly changing shopping habits, how can new retail stores and e-commerce catch up with customers’ needs and leverage technology as an enabler to create an amazing shopping experience? Follow Alibaba Cloud, the cloud service provider of the world's leading e-commerce giant Alibaba, and check out what is happening during this high-tech renaissance.
Why Alibaba Cloud for Retail?
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Our Creative Retail & E-Commerce Cloud Technologies
Save on Workforce - Intelligent Customer Service
Traditional customer service generally involves a lot of human effort in terms of answering calls and replying to messages, which are inefficient and labor-intensive. Intelligent customer service uses real-time intelligent dialogue, helping enterprises relieve labor constraints and gain full control over service quality.
Intelligent Speech Interaction
Intelligent Speech Interaction is suitable for various scenarios, including intelligent Q&A and intelligent quality inspection.
Based on natural language processing (NLP), Intelligent Robot is a dialogue platform that enables smart dialogue through various dialogue-enabling clients, such as websites, mobile apps, and robots.
Sale in a Flash – Livestreaming
There is no doubt that livestreaming has become a new trend in e-commerce. During the livestream, hosts demonstrate the product on-site to exhibit the product in a way that words can’t show. This technology can influence users’ decision-making and strike deals in a shorter time.
ApsaraVideo Live is a live streaming platform for both audio and video based on leading content hosting and delivery networks and large-scale distributed real-time transcoding technology.
Search Anything, in Any Way – Intelligent Search
Intelligent search tools are suitable for e-commerce websites and platforms to fulfill customers’ search requests and provide a more convenient search experience.
It helps users find similar or identical images. Based on machine learning and deep learning, the product enables end-users to take a screenshot or upload an image to search and find desired products and fulfill other search requests.
Intelligent Speech Interaction
It converts short audio (< 1 min.) to text and is applicable in real-time scenarios, such as voice search.
Automate Processes – Intelligent Operation & Management
(Special recommendation for go-China businesses)
To free you from repetitive work, such as order processing and batch uploading, the workflow can be handed over to highly-efficient robots with low-error rates that can work anytime.
RPA (Now available in Mainland China)
It is a new type of workflow automation office robot software that performs automatic process execution processing by simulating manual operations. It can free office staff from repetitive tasks and improve production efficiency.
Alibaba Cloud's E-Commerce Solution
Alibaba Cloud's comprehensive e-commerce solutions come with the same leading technologies that support the Double 11 Global Shopping Festival, paving the way for advanced e-commerce scenarios. Alibaba Cloud enables your e-commerce business to stand out from competitors.
Alibaba Cloud Retail Transformation
Alibaba Cloud enables digital retail transformation to fuel growth and realize an omnichannel customer experience throughout the consumer journey.
Retail’s High-Tech Renaissance – Alibaba Cloud’s New Retail Online Conference
Join us and familiarize yourself with our core retail and e-commerce cloud technologies and solutions through the step-by-step best practices with our experts. Learn about how to leverage Alibaba Cloud technologies to empower your retail and e-commerce business.
Our senior solution architects and product experts will share professional insights and inspiring customer cases.
Obtain Analytics & AI Business Consulting Service
Data analysis is increasingly becoming a key element to enhance the competitiveness of enterprises. Less than 10% of the data is used for enterprise analysis and decision-making, with much less going toward AI and machine learning applications. The value of data is far from being explored fully and utilized to its potential. Alibaba Cloud in-house consulting experts with wide industry data governance experiences and in-depth data modeling & analytic capability support you to build key competitiveness in digital era.
Customer Success Stories
“In just two days Lazada's application supported over 1.3 billion visits, with customers buying and shipping throughout southeast Asia. ”Lazada's CTO
“Alibaba Cloud provides a comprehensive set of product portfolios ranging from IaaS, Big Data, AI, and Security to meet our various use cases and needs.”Tokopedia
“Most of the environment of the China Digital Strategy has been constructed and operated by Alibaba Cloud. Under such a scenario, Shiseido has used the extensive services provided by Alibaba Cloud to meet the requirements of the new market environment. ”Keisuke Fujii, ICT Vice President, SHISEIDO China
"Alibaba Cloud provided reliable infrastructure, which allowed us to deploy our application with faster and cheaper, which dramatically improved our time to market."Mr. Mui Man Bok, Chairman, Brilliant Group & Founder, FreshGo
“With an extensive retail network in Greater China, Korea, Japan, Singapore, Malaysia, and the United States, and a fast-growing e-commerce business, the Group is implementing effective online-to-offline ("O2O") strategies to succeed in today's omnichannel retail environment.”Chow Tai Fook Jewellery Group
“By employing an E-commerce solution that included ECS, RDS, SLB, OSS, CDN, Anti DDOS, WAF, and Express Connect and after-sales support, I.T was able to minimize their time to market and their website launched in just three months.”I.T eSHOP