Salesforces Social Commerce (SSC) is a headless commerce platform developed by Salesforce, hosted on Alibaba Cloud, and designed for the Chinese market. It helps brands manage and unify e-commerce channels including websites, mobile applications, and mini-programs. It brings to brands 360° customer view so as to improve customer experience, and drive brands' business growth in China.
Built for China
Incorporate China's unique market dynamics to help brands keep up with the market demand and reach consumers through the channels they prefer
Powered by Alibaba Cloud
Scale your business to adapt to fast-changing market demands and improve service performance on Alibaba Cloud, with compliance to local regulations and data residency requirements
Integrated with Local Platforms
Quickly launch e-commerce services for your customers with the support for a variety of e-commerce channels such as mini programs and mobile apps, and easily integrate with key local systems such as OMS, PIM, and payment platforms
Designed for Continuous Innovation
Keep pace with China's dynamic and hyper-competitive environment by regularly upgrading your business with more features and tool integrations that stay on top of market trends
How It Works
Companies face challenges such as performance in the local market, data compliance, and integration with local platforms in China. Salesforce Social Commerce is designed to tackle these challenges by helping companies unify data across channels in their storefronts and provide integration with key local systems.
• Guarantees the high performance, compliance, scalability, and security of your business based on Alibaba Cloud
• Adopts API-First concept to help you quickly develop web-based and mobile apps and e-commerce programs for social channels, and easily integrate with other in-house systems such as Tableau, Nail, ERP, etc.
• Quickly responds to local market demand, such as supporting local payment platforms including Alipay as the standard payment method for your business
You can manage products, categories, inventory, and pricing in the Salesforce Social Commerce console, and quickly set up and update product categories on the fly.
SSC supports standard browsing features such as browsing, favorites, filter, and search across multiple storefronts.
SSC supports standard shopping features such as shopping cart, integrated local payment systems, order management, and notifications.
With the API-First strategy, you can synchronize data through storefront APIs and business APIs, or by leveraging Mulesoft, Salesforce's leading integration platform.
Development teams, resellers, and system integrators can integrate their businesses with local PIMs, ERPs, OMS, logistics companies, and more through native business APIs.
You can build e-commerce mini-programs, mobile apps and websites integrated with Alipay and other payment platforms through storefront APIs for each online store.
You can manage consumer data and merchandise data across channels in a unified manner with the build-in multi-channel management feature.
You can use integrated Tableau, a powerful, secure, and flexible end-to-end analytics platform, to visualize e-commerce data and and fine tune your business for better efficiency and conversion.
SSC is hosted on Alibaba Cloud to help you fulfill the compliance and data localization requirements in the Chinese market.
- API Requests: 50,000,000
- Annual Orders: 67,000
- API Requests: 100,000,000
- Annual Orders: 133,000
- API Requests: 180,000,000
- Annual Orders: 240,000
Security and Compliance
SOC2 Type II Report