Retail Solutions

Alibaba Cloud enables digital retail transformation to fuel growth and realize
an omnichannel customer experience throughout the consumer journey.

Overview

The retail industry is going through dramatic digital transformation. Underpinning the new era of retail are the omnichannel customer experience, digitization of commerce scenarios, and big data analytics among other things. Alibaba Cloud, the technology underpinning these innovations, is a proven pioneer, utilizing the cloud, big data and AI technologies to redefine retail business. Leveraging the know-how and practical experience of the world’s leading retail business, Alibaba Cloud’s retail solution is second to none when it comes to transforming your business for the digital age.

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Retail Transformation Highlights

  • Online and Offline Integration

    Offer a better omnichannel and seamless shopping experience for your consumers

  • Customer Journey

    Enable your customers to receive personalized services and innovative customer support

  • Business Operations

    Make your strategic decision-making, inventory management and marketing more efficient

  • Business Expansion

    Easily expand your retail business into Asia and China with our global cloud services and ecosystem

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Your Retail Digital Transformation Journey with Alibaba Cloud

Building the foundation for retail companies to transfer into a more consumer-centric data-driven business model
Digitalized Touchpoint
Digital Marketing
Core Business Online
Digitalized Service
Digitalized Touchpoint

Upgrade the touchpoints to maximize the effectiveness of customer acquisition

API Gateway

Provide high-performance and highly available API hosting services to help deploy and release APIs on Alibaba Cloud products

Data Integration

Provide real-time data transmission, data conversion, and synchronization services between all data sources, networks, and locations

IoT Platform

Provide secure and reliable communication between devices and the IoT Platform, which allows you to manage a large number of devices on a single IoT Platform

IDaaS

Provide comprehensive identity and access management on the cloud and eliminate Identity Silos

Digital Marketing

Apply Alibaba Group's unique and proven OneData, OneID, and OneService technologies to help enterprises thrive in the new era of data intelligence

Quick Audience

Help companies achieve user growth through multi-dimensional consumer insight analysis and multi-channel reach

Dataphin

Apply Alibaba Group's unique and proven OneData, OneID, and OneService technologies to help enterprises thrive in the new era of data intelligence

Core Business Online

Refactor the business system to support rapidly changing business and operation models

CloudESL

Help retailers improve their operations and management efficiency with the leading technologies and best practices of Alibaba Cloud in the new retail sector

PolarDB

Provide the performance and availability of traditional enterprise databases and the flexibility and cost-effectiveness of open-source databases

DataWorks

Provide one-stop Big Data development, data permission management, offline job scheduling, and powerful Open APIs to create an ecosystem for redevelopment

MaxCompute

Support various data importing solutions and distributed computing models, enable users to effectively query massive datasets, reduce production costs, and ensure data security

Realtime Compute for Apache Flink

Enable real-time big data processing based on Apache Flink to process and analyze big data in real time for business insights and decision-making

Digitalized Service

Personalized customer experience with the support of AI

Intelligent Speech Interaction

Integrate with products to enable them to listen, understand, and converse with users, providing users with an immersive human-computer interaction experience

AI Service Dispatch for Field Service Management

Apply the latest Reinforcement Learning AI technology to your Field Service Management (FSM) to obtain real-time AI-informed decision support, improve dispatcher efficiency, and enhance the customer experience

Machine Learning Platform for AI

Provide end-to-end machine learning services, including data processing, feature engineering, model training, model prediction, and model evaluation

Digitalized Touchpoint
Digitalized Touchpoint

Upgrade the touchpoints to maximize the effectiveness of customer acquisition

API Gateway

Provide high-performance and highly available API hosting services to help deploy and release APIs on Alibaba Cloud products

Data Integration

Provide real-time data transmission, data conversion, and synchronization services between all data sources, networks, and locations

IoT Platform

Provide secure and reliable communication between devices and the IoT Platform, which allows you to manage a large number of devices on a single IoT Platform

IDaaS

Provide comprehensive identity and access management on the cloud and eliminate Identity Silos

Digital Marketing
Digital Marketing

Apply Alibaba Group's unique and proven OneData, OneID, and OneService technologies to help enterprises thrive in the new era of data intelligence

Quick Audience

Help companies achieve user growth through multi-dimensional consumer insight analysis and multi-channel reach

Dataphin

Apply Alibaba Group's unique and proven OneData, OneID, and OneService technologies to help enterprises thrive in the new era of data intelligence

Core Business Online
Core Business Online

Refactor the business system to support rapidly changing business and operation models

CloudESL

Help retailers improve their operations and management efficiency with the leading technologies and best practices of Alibaba Cloud in the new retail sector

PolarDB

Provide the performance and availability of traditional enterprise databases and the flexibility and cost-effectiveness of open-source databases

DataWorks

Provide one-stop Big Data development, data permission management, offline job scheduling, and powerful Open APIs to create an ecosystem for redevelopment

MaxCompute

Support various data importing solutions and distributed computing models, enable users to effectively query massive datasets, reduce production costs, and ensure data security

Realtime Compute for Apache Flink

Enable real-time big data processing based on Apache Flink to process and analyze big data in real time for business insights and decision-making

Digitalized Service
Digitalized Service

Personalized customer experience with the support of AI

Intelligent Speech Interaction

Integrate with products to enable them to listen, understand, and converse with users, providing users with an immersive human-computer interaction experience

AI Service Dispatch for Field Service Management

Apply the latest Reinforcement Learning AI technology to your Field Service Management (FSM) to obtain real-time AI-informed decision support, improve dispatcher efficiency, and enhance the customer experience

Machine Learning Platform for AI

Provide end-to-end machine learning services, including data processing, feature engineering, model training, model prediction, and model evaluation

Solutions

Alibaba Cloud Big Data Consulting Services for Retail

Alibaba Cloud experts provide retailers with a lightweight and customized big data consulting service to help you assess your big data maturity and plan your big data journey in two to six weeks, transforming your retail business through big data technologies.

Highlights

With Alibaba's continuous innovations in retail, we have built our unique methodology on retail digitalization from years of best practices and incorporated it into a professional consulting service.

This consulting service can help you unleash the power of big data and apply big data analytics at every stage of the retail process such as personalized product recommendation, delivery scheduling and optimization, customer loyalty improvement, and forecasting demand.

Alibaba Cloud experts use Alibaba's in-depth knowledge in retail to help you prioritize scenarios based on business importance and urgency. We can make customized plans dedicated to key scenarios to ensure your quick wins.

In two to six weeks, you can get a complete and executable plan on big data adoption, empowered by Alibaba's mature retail and big data methodology and framework.

Omnichannel Data Mid-End

This all-in-one omnichannel data solution helps brand merchants formulate brand strategies, monitor brand operation, and increase customer base through rich customer insight models and convenient customer growth strategy configurations.

Highlights

Cloud POS Solution for Digital Stores

Centralize all operations into one Cloud POS system. Differentiate your in-store customer experiences with high speed payments and digital intelligence.

Highlights

AI Service for Conversational Chatbots

This solution provides you with Artificial Intelligence services and allows you to build AI-powered, human-like, conversational, multilingual chatbots over omnichannel to quickly respond to your customers 24/7.

Highlights

Alibaba Cloud E-Commerce Solution

Alibaba Cloud's comprehensive e-commerce solutions come with the same leading technologies that support Double 11, paving the way for advanced e-commerce scenarios such as Intelligent chatbot, omnichannel marketing, livestreaming, and personalized content recommendation.

How Can We Help

ICP Registration Support

Learn how to obtain an ICP Filing or ICP Commercial License to host your website in Mainland China.

ICP Filing Consulting Service

1688 Cloud Hub

Alibaba Cloud 1688 Cloud Hub is a cloud-based solution that allows you to easily interconnect your 1688.com store with your backend IT systems across different geographic regions in a secure, data-driven, and automated approach.

Highlights

Learn more about Alibaba Cloud Retail Solutions

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Customer Success Stories

"Shiseido has used the extensive services provided by Alibaba Cloud to meet the requirements of the new market environment."

Keisuke Fujii, ICT Vice President, SHISEIDO China

The fast-changing pace, vast scale, and prosperous innovation characteristics of the Chinese e-commerce industry pose great challenges for Shiseido, but also provides great opportunities. Shiseido leverages Alibaba's experience and cloud technologies to build the Chinese digital strategy and uses the extensive convenience provided by Alibaba Cloud to meet the requirements of the new market. As China's biggest and safest Cloud service provider, Alibaba Cloud provides superior solutions to help enterprises transform digitally.

"With an extensive retail network in Greater China, Korea, Japan, Singapore, Malaysia, and the United States, and a fast-growing e-commerce business, the Group is implementing effective online-to-offline ("O2O") strategies to succeed in today's omnichannel retail environment."

Chow Tai Fook Jewellery Group Jewellery Group Limited was founded in 1929 and listed on the Main Board of The Stock Exchange of Hong Kong in December 2011. With an extensive retail network in Greater China, Korea, Japan, Singapore, Malaysia, and the United States, and a fast-growing e-commerce business, the Group is implementing effective online-to-offline ("O2O") strategies to succeed in today's omnichannel retail environment.

"Pacific Coffee serves more than just coffee with Alibaba Cloud, they provide an experience."

Pacific Coffee chose Alibaba Cloud as their cloud provider to ensure increased elasticity and scalability. During sales campaigns, their website remained available and elastic. They also revamped their app based on the cloud technology to accept mobile payments over the phone, track membership rewards, and establish new online campaigns. The app ended up being the perfect bridge for both online and in-store customer experiences.

"Kopi Kenangan chose Alibaba Cloud due to our international reputation as an IaaS and PaaS cloud provider, coupled with our strong local presence in Indonesia, allowing us to support the company’s R&D teams across multiple locations."

Kopi Kenangan makes high-quality and affordable fresh coffee for its Indonesian customers. Founded in 2017, the company quickly established a strong local presence, selling its products in 345 stores by June 2020. Kopi Kenangan also integrated its online and offline channels, making use of on-demand services including Go-Jek (GoFood) and Grab (GrabFood) to extend its reach. By the end of 2019, roughly one-third of its transactions were online, with this side of the business showing continued growth.

"We were very happy to work with Alibaba Cloud Intelligence for the migration of our database to PolarDB. I am very impressed with their commitment, dedication, and professionalism. They were willing to go the extra mile, helping us migrate the database successfully within a very short period of time."

Mr Erwin Foo, Group Chief Technology Officer of PrestoMall

Alibaba Cloud was a clear choice for PrestoMall. Alibaba Cloud has the necessary cloud computing services to support the most demanding e-commerce industry scenarios. Its products and services have been proven time and time again, most notably by withstanding the huge traffic spikes seen during Double 11, the world’s largest annual online shopping promotion. Additionally, Alibaba Cloud’s products and services are reasonably priced and offer a good cost-to-performance ratio.

Related Resources

Whitepaper

Best Practices on Alibaba Cloud for Retail and E-Commerce

See how retail and e-commerce companies are leveraging Alibaba Cloud to grow and improve their business.

Whitepaper

Discover the Cloud-Native Technology Powering Alibaba's Double 11

Discover how Alibaba Cloud cloud-native technologies support the 2020 Double 11 Global Shopping Festival.

Webinar

Accelerating Retail with Cloud Technology

This webinar introduces the best practices from retail customers who have achieved business growth and expansion with Alibaba Cloud's e-commerce solution.

Start with Alibaba Cloud Solutions

Learn and experience the power of Alibaba Cloud.

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