After migrating from a third-party email service to Alibaba Mail, you may notice differences in client configuration, email sync, and calendar behavior.
Different email providers have different UI designs and feature settings. Review the following differences to ease your transition to Alibaba Mail.
You can use the web version or the new Alibaba Mail client.
Common differences by email client:
Outlook
|
Category |
Before migration |
After migration |
Procedure |
References |
|
Configuration method |
Outlook is configured using Exchange Web Services (EWS). |
Outlook is configured using IMAP. |
Configuring IMAP |
|
|
Email display |
Tables in RTF emails display correctly when the Content-Type header includes both ms-tnef and text/plain. |
Display as plain text |
MS-TNEF is a proprietary format. Ask the sender to switch from RTF to HTML in Outlook settings. |
Differences in table display between the web version and Outlook in special scenarios |
|
Email synchronization |
No delay in email synchronization. |
There may be a delay in email synchronization. |
Outlook syncs every 30 minutes by default. Adjust the interval in Outlook options. |
|
|
Email migration |
Email flags, custom folders, and categories such as to-do are available. |
Email flags, custom folders, and categories such as to-do are not migrated. |
Re-mark important emails in the Alibaba Mail web version or client. |
|
|
Email flagging |
You can change a flag to Completed (check mark) or clear it. |
The Completed (check mark) status is not supported. You can only flag or unflag an email. |
Mark emails as completed in the web version or Alibaba Mail client. |
|
|
Email revocation |
Sent emails can be revoked from Outlook with a Microsoft mailbox. |
Sent emails cannot be revoked from Outlook. |
Revoke emails through the Alibaba Mail web version, client, or DingTalk Mail. |
|
|
Auto-forwarding |
Auto-forwarding rules execute immediately. |
Rules execute only after you open Outlook and sync new emails. |
Set up auto-forwarding in the Alibaba Mail web version or client. |
|
|
Email display |
The sender name is the display name from the Exchange mailbox. |
Outlook uses its own display name instead of the Alibaba Mail nickname, regardless of whether you use the Outlook plugin, LDAP, or manual entry. |
Outlook prioritizes its own settings. Use the web version or Alibaba Mail client instead. |
Foxmail
|
Category |
Before migration |
After migration |
Solution |
References |
|
Sync address book |
Address book and calendar sync via ActiveSync. |
The address book does not sync via plugin. The calendar syncs automatically. |
Export the address book from the web version and import it into Foxmail. The calendar syncs automatically. |
|
|
Account configuration |
A Tencent Mail account is already configured. |
Modifying the existing Tencent Mail configuration triggers a WeChat QR code prompt. Validation still targets the Tencent Mail account. |
Tencent restricts Foxmail account modifications. Create a new account in Foxmail. |
iOS Calendar
|
Category |
Before migration |
After migration |
Resolution |
References |
|
iOS Calendar |
Events can be edited in the iOS Calendar. |
Events cannot be edited in the iOS Calendar. |
Edit events in the web version or Alibaba Mail client. |
Configure Alibaba Mail on native and third-party calendar apps |
Other
|
Category |
Before migration |
After migration |
Solution |
References |
|
Email archiving |
Capacity limits require regular local archiving. |
Capacity is limited to 2 million emails. |
Email archives for active mailboxes are stored for up to 5 years. |
|
|
Email display |
Email content displays correctly. |
Email formatting may appear broken. |
Support for HTML styles and tags varies by service provider. Test and optimize the content. |
|
|
Calendar modification |
Modifying event attendees notifies only the affected attendees. |
Modifying an event notifies all attendees. |
How do I create and cancel meeting invitations in Alibaba Mail? |
Explore Alibaba Mail features to get the most out of your new mailbox.