Salesforce on Alibaba Cloud

Alibaba Cloud and Salesforce jointly bring the world-renowned Customer Relationship Management (CRM) platform to China


China's vibrant and fast-changing market contains both opportunities and a unique set of challenges of regulations and technology. Salesforce provides a series of services hosted and operated by Alibaba Cloud, including Sales Cloud, Service Cloud, Platform Cloud, and Social Commerce. These services enable organizations to support their sales and service processes in the Chinese market by leveraging the Salesforce customer relationship management CRM platform with a suite of automation and workflow tools.

Product Family

Sales Cloud

Sales Cloud (sales management system software) enables sales teams to easily manage leads, track progress, and automate the sales process easily to close more deals faster.

Service Cloud

Service Cloud (service platform) customer service software includes features such as case management, customer access across all channels, integration with legacy data systems, pre-built integrated applications, ticket management, knowledge base, and queue management.

Salesforce Platform

The Salesforce Platform (cloud platform) is an application development platform that extends the scope and functionality of CRM. With simple drag-and-drop operations, you can create applications that automate business processes and help customers find important information.

Connected Experiences Gateway (CXG)

Connected Experiences Gateway (CXG) is a suite of tools and services built specifically for the Chinese market, including Social Commerce, Social Integration, and other features. CXG helps you build e-commerce applications and make better use of Salesforce on local channels in China to increase sales revenue and improve customer satisfaction.


Salesforce Customer 360

Salesforce connects your marketing, sales, commerce, customer service and IT teams and integrates them with Customer 360, an integrated CRM platform, to power your connected applications as a complete service and management suite. Customer 360 enables teams to work together from anywhere to deliver a superior customer experience and explore new opportunities.

Salesforce provides:

  • Digital Marketing: Engage your customers with highly relevant and easy-to-understand digital marketing content.

    Smart Sales: Sell smarter and grow your business faster.

    E-Commerce: Quickly launch and scale e-commerce services built around your customers.

    Customer Service: Deliver outstanding customer service.

    Rapid Development: Build digital services fast and enable your team to work from anywhere.

Salesforce Connected Experiences Gateway

Salesforce Connected Experiences Gateway (CXG) is a localized extension built by Salesforce exclusively for the Chinese market. It helps you integrate Salesforce CRM with your local ecosystem so you can sell your products and provide customer service on your website and China's leading social platforms.

CXG provides:

  • Social Commerce: Headless e-commerce platform that helps you build multi-channel e-commerce websites and mini programs.

    Social Integration: You can seamlessly integrate CRM services with local social platforms, and use CRM to provide sales and customer services in mini programs.

    Local Ecosystem: CXG continuously supports integration with more services from local ecosystems, including payment, map, business intelligence (BI), AI, etc.

Learn more about Salesforce on Alibaba Cloud

Contact Sales


Sales Cloud

Contact Management

Deliver a tailored sales experience with in-depth contact and customer management

Business Opportunity Management

Track sales opportunities and progress with a rich schedule of customer activities

Sales Prediction

Get an accurate picture of your revenue growth and make sales predictions with data-driven insights

Process Automation

Simplify and automate daily sales tasks such as campaign tracking, email alerts, and workflows

Mobile CRM

Support sales with a mobile app that lets you access, manage and update your CRM data without restrictions of time and location

Intelligent Revenue Increase

Increase predictable revenue by measuring pipeline accuracy in real-time and optimizing the entire revenue lifecycle

Service Cloud

Customer Service Console

Provide customer service from one screen in an easy-to-use service console with built-in productivity tools and a 360° view of each customer

Automated Business Process

Create end-to-end workflows to automate and extend repetitive business processes with simple drag-and-drop

Case Management

Match cases faster by combining automated processes with easy access to complete details, context, and history of each case and related customer interaction

Event Management

Ensure quick troubleshooting through workflows that identify, track, and fix issues when major errors occur

Knowledge Management

Match cases and maximize customer service productivity quickly with recommended articles and optimized article search

Omni-Channel Match

Match cases from any channel (SMS, chat, social, email, and voice files) automatically to the right customer service based on skill sets and expertise

Reports and Analysis

Improve teamwork efficiency with customizable dashboards that monitor customer service performance, key KPIs, and channel usage from anywhere, anytime

Phone Service and Voice Calls

Resolve phone cases faster with AI-powered productivity tools by integrating cloud phone services into the service console

Salesforce Platform

Mobile Apps

Make enterprise applications immediately mobile-enabled

Data Protection

Encrypt sensitive data, monitor applications and data usage, automate security policies and run compliance audits

Privacy and Identity

Manage identity and authentication with support for self-help registration, customizable landing page, single sign-on (SSO), and password-less login


Create social websites and applications to connect to business data quickly and securely and bring your customers together


Build applications and innovate faster with a low-code development platform that can transform spreadsheets into cloud apps, create seamless interactions with automated processes, customize experiences with configurable components, and build mobile-first apps in minutes

Salesforce Social Commerce

Product Catalog

Manage products, categories, inventory, and pricing in the Salesforce Social Commerce console, and quickly set up and update product categories on the go


Support standard browsing features such as browsing, favorites, filter, and search across multiple storefronts


Support standard shopping features such as shopping cart, integrated local payment systems, order management, and notifications

Business API

Development teams, resellers, or system integrators can utilize native business APIs to integrate local PIM, ERP, OMS, logistics, etc.

Store API

Build e-commerce websites, mobile apps, and mini apps using brand store APIs and integrate local payment methods such as Alipay and UnionPay

Unified Data

Centrally manage consumer insights and product information across all channels with SSC's built-in omnichannel management features

Social Integration

Customer Service on Social Platforms

Seamlessly integrate China's mainstream social channels with Service Cloud to provide customer service on social platforms

Data Synchronization with Enterprise IM

Securely link employees' corporate IM accounts with Salesforce CRM to help you manage customer relationships based on the history of customer interactions with your brand.

Salesforce Flow

Push events from e-commerce and social platforms to Salesforce CRM with Platform Events, and provide a rich customer experience such as transaction notifications and order confirmations through SMS or social platform messages with Salesforce Flow

Learn more about Salesforce on Alibaba Cloud

Contact Sales

Why Alibaba Cloud

  • Compliance

    Store data locally in China to help companies meet the requirements associated with evolving local regulations

  • Security

    Ensure the security of your data regardless of restrictions on location and time with enhanced controls and end-to-end encryption

  • Scalability

    Grow your business in China on Alibaba Cloud's powerful public cloud infrastructure that supports your increasing workloads with ease

  • Compatibility

    Migrate confidently to Alibaba Cloud with the customized applications you built on and integrated with Salesforce

Security and Compliance

We are committed to providing stable, reliable, secure, and compliant cloud computing infrastructure services across major jurisdictions around the world.
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  • SOC2 Type II Report
  • C5
  • MLPS 2.0
  • MTCS