Service Upgrade

[Network Upgrade] Upgrades on Aug. 20, 2025(Supplement)

Aug 14, 2025

IT Hardware

To improve service quality and system stability, the infrastructure and network team will perform network equipment upgrades on Aug. 20, 2025 (UTC+08). The 2 changes include:

1. Time: Aug. 20, 2025 08:00:00 - Aug. 20, 2025 14:00:00 (UTC+08)

  • Changes: Software maintenance/upgrade, cold patch
  • Effected scope:
    • Frankfurt Zone A
  • Description: The upgrades will cause 2 brief network jitters/delays/packet losses, each lasting around 3 seconds. Do not perform business operations during this time. We apologize for any inconvenience.

2. Time: Aug. 20, 2025 12:00:00 - Aug. 20, 2025 18:00:00 (UTC+08)

  • Changes: Software maintenance/upgrade, cold patch
  • Effected scope:
    • Virginia Zone B
    • Virginia Zone A
  • Description: The upgrades will cause 2 brief network jitters/delays/packet losses, each lasting around 3 seconds. Do not perform business operations during this time. We apologize for any inconvenience.