Basic Support Plan
The basic support plan is available free-of-charge to users who have registered for an official Alibaba Cloud account. The plan covers a variety of service channels and content for you to easily get started on Alibaba Cloud, such as trial versions of support services, e-mail newsletters, product documentation and developer forums among other resources.
Local business hours 8am-5pmTicket support
Local business hours 8am-5pm ticket support
Case Severity/Response Time
General questions (3 tickets/quarter) < 36 hours
General question< 36 hours(3 Tickets/Quarter)
Technical Customer Service Associates are on hand to ensure problems are solved effectively
Customer service professionals are on hand to ensures problems are solved effectively
All documentation and knowledge assets are available free of charge and at any time.
Alibaba Cloud service newsletters are automatically delivered to your registration e-mail address after you subscribe to the basic package. You can unsubscribe to the newsletters at any time.
Open technical discussion sessions are hosted on the forum to answer all your questions about cloud computing.Learn More
Imperium Financial Group
As a financial institution, providing customers with stable service is our primary task. Alibaba Cloud enterprise services helped us migrate our platform smoothly, and supported us day and night. At the same time, Alibaba Cloud helped us to understand and take advantage the full functionality of their platform, helping us with design and planning. We can now provide our customers with a large number of quality products. Alibaba Cloud enterprise services was extremely helpful!
The Alibaba Cloud team came not just as a infrastructure provider but a true partner who is willing to understand and learn about our business. With the proactive and professional services provided by the team, they have made a real impact on our business especially on cloud security mitigation and proved themselves and their technologies. With the quick response and dedication of the Enterprise, we are comfortable to move more core application and innovation onto Alibaba Cloud.Support
Thanks to the Alibaba Cloud Support team we can focus on our core competencies. As a result, we can better meet the development requirements needed for critical new business tasks. The Alibaba Cloud After Sales Support team are highly reliable at responding to our inquiries via email or telephone, as well as professional manner and highly knowledgeable.