Basic Support Plan
The basic support plan is available free-of-charge to users who have registered for an official Alibaba Cloud account. The plan covers a variety of service channels and content for you to easily get started on Alibaba Cloud, such as trial versions of support services, e-mail newsletters, product documentation and developer forums among other resources.
Local business hours 8am-5pmTicket support
Local business hours 8am-5pm ticket support
Case Severity/Response Time
General questions (3 tickets/quarter) < 36 hours
Sep10,2018-Mar31,2019 After-sales support basic plan temporarily upgrade to 6 technical support Tickets/Quarter
General question< 36 hours(3 Tickets/Quarter)
Technical Customer Service Associates are on hand to ensure problems are solved effectively
Customer service professionals are on hand to ensures problems are solved effectively
All documentation and knowledge assets are available free of charge and at any time.
Alibaba Cloud service newsletters are automatically delivered to your registration e-mail address after you subscribe to the basic package. You can unsubscribe to the newsletters at any time.
Open technical discussion sessions are hosted on the forum to answer all your questions about cloud computing.Learn More