IJOOZ is Asia's leading smart retail and food robotics company that leverages advanced technologies, such as AIOT and machine robotics, to power and transform the retail and vending industry. The company owns a full-stack technology of food robotics and AI, from hardware, and software to manufacturing, with a mission to digitize offline retail and create a contactless, checkout-free, and autonomous shopping experience for its users. IJOOZ is expanding its business rapidly worldwide with its vast product lines, including Smart Juicer, Smart Shop, and IJOOZ wallet. Founded in 2016, IJOOZ is based in Singapore and covers more than 33 countries, with its 3,000+ IJOOZ smart machines running actively worldwide.

As an international retail business, IJOOZ faced business-critical barriers, including legal compliance issues, data security threats, data storage, and high server operation and machine maintenance costs. Moreover, IJOOZ was utilizing its existing data analysis tools to implement data analytics about its competition and customers. Due to a lack of advanced data analysis capabilities, the legacy tools relied heavily on time-consuming database queries. Not only this, IJOOZ was struggling to maintain its in-house, existing, and outdated physical equipment with poor system stability and scalability that caused high latency issues and required additional human costs for regular maintenance and health checkups.

IJOOZ wanted to avoid making upfront investments associated with planning, building, commissioning, and managing IT infrastructure that may be tied up for years. Instead, the company wanted support to move its retail operations to the cloud to save costs and become more agile in the international market. The company wanted to invest in a solution that not only improves processes and helps uncover insights but also allows them to scale in or out in response to the business requirements. IJOOZ's major requirement was to explore the international market by collaborating with a partner who has a global reach, and extensive experience in building a scalable, secure, and cost-effective retail system that can meet international standards, regulations, and compliance.

IJOOZ chose Alibaba Cloud as its trusted cloud partner to optimize its current business and IT infrastructure. Alibaba's strong global presence and extensive experience in the retail industry enabled IJOOZ to gain exposure to the international market. Alibaba Cloud understood the requirements and provided reliable and secure cloud computing and data processing capabilities as a part of its online solutions. Keeping in mind the security and compliance concerns of IJOOZ, Alibaba Cloud adhered to international information security standards to safeguard the privacy of the company's data. With a wealth of security services experience, Alibaba Cloud offered a comprehensive portfolio of security products and services to stabilize IJOOZ business on the cloud. Moreover, Alibaba Cloud's local presence and 24*7 availability of a support team provided quick and responsive services to IJOOZ irrespective of timezone and region.

Alibaba Cloud offered a detailed solution plan that included solutions, such as compute, storage, and database. IJOOZ leveraged Elastic Compute Services(ECS) to ensure business consistency and continuity by providing data reliability and high availability of the cloud computing infrastructure. It also enabled the company to scale capacity up or down based on real-time demands. Apart from this, IJOOZ leveraged Alibaba Cloud's ECS for its security concerns that not only helped in meeting compliance and regulation but also for strict confidentiality of user data and user information, as well as user privacy protection.

IJOOZ utilized different storage tiers by leveraging Alibaba Cloud's Object Storage Service(OSS) to gain industry-leading scalability, durability, and performance. This helped IJOOZ to stabilize its business in the international market. OSS also helped the company store and protect huge amounts of operation data to manage data lakes, backup, and content distribution.

Moreover, Alibaba Cloud's Relational Database Service(RDS) and PolarDB helped IJOOZ in moving its critical data to a stable and reliable online database service that scales elastically. Moving its database to the cloud helped the company to eliminate the upfront investments associated with planning, building, commissioning, and managing IT infrastructure.

Additionally, DataWorks and Quick BI empowered the company with its data analytics, exploration, and reporting capabilities. IJOOZ was able to view and explore unlimited operation data and make informed, data-driven decisions.

IJOOZ is committed to transforming the vending and fresh retail industry with its groundbreaking hardware and software technology, including robotics, machine vision, and AIoT. The partnership with Alibaba Cloud helped IJOOZ to flourish and expand its business worldwide. It enabled IJOOZ to leverage advanced technologies to make data-driven decisions and minimize IT infrastructure costs. IJOOZ was already familiar with Alibaba Cloud's services as it had utilized its friendly UI/UX interface and console operations. IJOOZ looks forward to getting continuous support and guidance from Alibaba Cloud to optimize its current business and IT infrastructure, adopt more cloud-native tools and leverage its management methods and years of experience in the retail industry.