Alibaba Cloud will update the service level agreement for Cloud Backup (formerly known as “Hybrid Backup Service”), relating to the Monthly Uptime Percentage and the Service Credit Percentage.
The updated service level agreement can be accessed: https://www.alibabacloud.com/help/legal/latest/product-sla, which will take effect on May 16, 2024.
If you have any questions, please feel free to contact us by submitting a ticket or through hotline. Thank you for choosing Alibaba Cloud.
phone Contact Us