Sobot on Alibaba Cloud
Sobot: A Contact Center Solution Provider
Our Products and Services: Chatbot, Live Chat, Call Center, Ticketing and WhatsApp API.
Focus on Customer Contact
Make your customers happy
We help top brands increase their customer satisfaction.
Make your team more efficient
Improve the productivity of customer service teams with an all-in-one solution.
Omnichannel & Intelligent
Omnichannel
Connect all channels into one desk, deal with chat messages and calls on one board.
Intelligent
AI-powered, now enhanced by ChatGPT. Smart and automatic engagement with inbound customers.
Reliable Industry Solution with 350K+ Users
Our Customers
Huawei, Agilent, Pop Mart, DFS, Philips, HP,
AIG, Didi, Michael Kors, Xiaomi, OPPO,
Samsung ...
Industry Solutions
By Size: Enterprise, SMB, Startups
By Industry: Retail, E-Commerce, Pharmacy,
Financial services
Solution Hightlights
Chatbot
• Automate Customer Interactions
• FAQ & knowledge base supported
• 24x7 service, always online
Live Chat
• Omnichannel: web/App/socials
• Rich media, custom tags
• Smart reply, page docking
Call Center
• Routing & IVR, intelligent distribution
• Call recordings, transcripts
• Clear and stable talk quality
WhatsApp API
• Green checkmark
• Bulk messaging/OTP for business
• PaaS capacity for developer
How Can We Help Your Business
Sobot Empowers Your Customer Service with Omnichannel + AI,Improve NPS.
Solution Overview
We provide multi-language system to match the user coverage in OPay's overseas market expansion, with multichannel unified access and centralized processing system, and to form a closed-loop service, increasing efficiency by 100%.
· Improving customer experience with Unified Solution
· Boosting high-value commercial leads with WhatsApp Business Platform
· Reaching new business customers with the WhatsApp Business Platform
· WhatsApp became its customers’ preferred method of communication and helped reduce business costs.
Related Link
Sobot Ominichannel Customer Service Platform
Free Trial of Sobot Ominichannel Customer Service Platform
