Overview
Telecommunication companies (telcos) are transforming their telecommunications services towards a more automated, data-driven, cloud-based platform to engage customers from omnichannels, manage resources across different telco data warehouses, and monetize their investments on 5G, IoT, and cloud computing.
Alibaba Cloud and Whale Cloud provide a full-lifecycle, data-driven cloud solution for telcos on and off the cloud. This solution includes a Telco-Core Business Operation System (BOS), a Cloud Business Enabler Suite for Business Support System (BSS), and more. The full-lifecycle Telco Consulting Service can help you align the cloud solution with the broader goals of your business.
Solution Highlights
Full-Lifecycle Telco Service Automation
Streamline and automate all of your telco services across the entire customer lifecycle, from customer engagement and marketing activities to daily operation support
Data-Driven Telco Platform
Leverage big data and AI technologies to connect data from different telco data warehouses and manage it on a unified platform for data-driven decisions with higher profitability and operational efficiency
5G Network Operation Readiness
Adopt a 5G-ready product suite that covers 5G network planning, resource orchestration (edge-network-cloud resource), and network slice management to fully harness 5G opportunities
Leading Cloud-Native Technologies
Build your telco business on a leading cloud-native infrastructure with high reliability, security, performance, and cost-efficiency. Alibaba Cloud’s cloud offerings are among the best in Gartner’s evaluation
Hybrid Cloud Management
Support multiple deployment methods, including public cloud, hybrid cloud, and private cloud. You can realize the hybrid auto-orchestration of services and resources across environments
Agile Deployment
Use the Open Digital Architecture (ODA) framework to validate ODA-compliant software components and ensure agile deployment, speeding up business innovation
Learn more about Alibaba Cloud Solution for Telecommunications
Contact SalesData-Driven Cloud Solutions for Full-Lifecycle Telco Services
Customer Engagement Management
A telco customer journey bounces around multiple touch-points. The Customer Engagement Enabler (CEE) solution offers an omnichannel plug-and-play engine that leverages Big Data and AI technologies to help provide a consistent, seamless user experience throughout the entire telco customer journey from marketing, sales, and customer service. There are almost no requirements for code development, boosting continuous customer growth and business success. You can deploy it on public, private, and hybrid clouds.
Telco Business Mid-End
The data-driven Telco Business Mid-End can digitalize and automate full-lifecycle telco businesses on a comprehensive, unified platform to improve customer satisfaction and optimize operational efficiency. It manages omnichannel marketing campaigns, drives leads to sales, performs 5G-ready charging and billing, and accelerates cash cycles. Alibaba Cloud’s cloud-native architecture speeds up your digital transformation with maximum compatibility, high availability, and extensive scalability.
Digital Operation Support System (OSS)
The all-in-one Operation Support System (OSS) enables automatic network planning, design, and operations on a unified system with rich integration adaptors to various network vendors seamlessly. Alibaba Cloud’s AI and Big Data technologies empower data-driven operation and maintenance to improve user experience. This OSS supports all types of mainstream networks and services, including 5G.
Telco Data Mid-End
The Telco Data Mid-End helps connect the data from various business units and systems and manages data through unified data construction and management to support customer-centric business strategies, perform data-driven operations, and accelerate service innovations. This solution has built-in telecom business packages, including Telco data warehouse models, telco KPIs and tags, and out-of-box BI reports, accelerating business time to market.
Cloud Business Enabler Suite
The Cloud Business Enabler Suite monetizes legacy IT investments and runs your cloud business on multiple clouds with online customer self-services and enterprise-level billing services with minimal costs. You can leverage the benefits from the public cloud for supreme elasticity with over 50 full-stack product portfolios and over 10,000 servers in a single region. This is a solution proven in the business practices of Tier-1 MTOs (Multi-National Telco Operators) globally. Learn More>>>
Super APP Solution for Telcos
The Super App Solution helps engage and retain your customers through local lifestyle mini apps. You can maximize your Information and Communication Technology (ICT) operational efficiency through this digital workspace and develop your super apps through our mPaaS.Learn More>>>
Consulting Services for Telcos Digital Transformation
Help you assess the digital maturity of Telcos, plan executable roadmaps, optimize data-driven business strategies, and improve operation efficiency starting from every stage of the digital transformation
- Digitalization Assessment
- Analyze the readiness of your digitalization and prioritize the challenges to your vision
- Journey Planning
- Layout the overall transformation strategy, identify key steps, and make step-by-step executable plans
- Operation and Optimization
- Develop Telco business for operational efficiency and continued data-driven business success
Learn more about Alibaba Cloud Solution for Telecommunications
Contact Sales
In Partnership with Whale Cloud
Whale Cloud Technology Co., Ltd. is a global leading data intelligence technology company dedicated to helping customers succeed in the era of digital economy. Whale Cloud's telecom BSS and OSS products have made it one of the world's top vendors in the global telecom software industry.
Security and Compliance
-
ISO 27001 -
SOC2 Type II Report -
C5 -
MTCS -
ISO 27701 -
DPTM
