Salesforce Social Commerce on Alibaba Cloud

Grow your business in China with a localized commerce experience


Salesforces Social Commerce (SSC) is a headless commerce platform developed by Salesforce, hosted on Alibaba Cloud, and designed for the Chinese market. It helps brands manage and unify e-commerce channels including websites, mobile applications, and mini-programs. It brings to brands 360° customer view so as to improve customer experience, and drive brands' business growth in China.


  • Built for China

    Incorporate China's unique market dynamics to help brands keep up with the market demand and reach consumers through the channels they prefer

  • Powered by Alibaba Cloud

    Scale your business to adapt to fast-changing market demands and improve service performance on Alibaba Cloud, with compliance to local regulations and data residency requirements

  • Integrated with Local Platforms

    Quickly launch e-commerce services for your customers with the support for a variety of e-commerce channels such as mini programs and mobile apps, and easily integrate with key local systems such as OMS, PIM, and payment platforms

  • Designed for Continuous Innovation

    Keep pace with China's dynamic and hyper-competitive environment by regularly upgrading your business with more features and tool integrations that stay on top of market trends

Learn more about Salesforce Social Commerce on Alibaba Cloud

Contact Sales

How It Works

Companies face challenges such as performance in the local market, data compliance, and integration with local platforms in China. Salesforce Social Commerce is designed to tackle these challenges by helping companies unify data across channels in their storefronts and provide integration with key local systems.

This solution:

  • • Guarantees the high performance, compliance, scalability, and security of your business based on Alibaba Cloud

  • • Adopts API-First concept to help you quickly develop web-based and mobile apps and e-commerce programs for social channels, and easily integrate with other in-house systems such as Tableau, Nail, ERP, etc.

  • • Quickly responds to local market demand, such as supporting local payment platforms including Alipay as the standard payment method for your business



Product Catalog

You can manage products, categories, inventory, and pricing in the Salesforce Social Commerce console, and quickly set up and update product categories on the fly.


SSC supports standard browsing features such as browsing, favorites, filter, and search across multiple storefronts.


SSC supports standard shopping features such as shopping cart, integrated local payment systems, order management, and notifications.

Builder Enablement

API-First Strategy

With the API-First strategy, you can synchronize data through storefront APIs and business APIs, or by leveraging Mulesoft, Salesforce's leading integration platform.

Business APIs

Development teams, resellers, and system integrators can integrate their businesses with local PIMs, ERPs, OMS, logistics companies, and more through native business APIs.

Storefront APIs

You can build e-commerce mini-programs, mobile apps and websites integrated with Alipay and other payment platforms through storefront APIs for each online store.


Unified Data

You can manage consumer data and merchandise data across channels in a unified manner with the build-in multi-channel management feature.

Integrated Tableau

You can use integrated Tableau, a powerful, secure, and flexible end-to-end analytics platform, to visualize e-commerce data and and fine tune your business for better efficiency and conversion.

Data Localization

SSC is hosted on Alibaba Cloud to help you fulfill the compliance and data localization requirements in the Chinese market.

Learn more about Salesforce Social Commerce on Alibaba Cloud

Contact Sales


Essentials Edition

  • API Requests: 50,000,000
  • Annual Orders: 67,000
Contact Sales

Professional Edition

  • API Requests: 100,000,000
  • Annual Orders: 133,000
Contact Sales

Enterprise Edition

  • API Requests: 180,000,000
  • Annual Orders: 240,000
Contact Sales

Security and Compliance

We are committed to providing stable, reliable, secure, and compliant cloud computing infrastructure services across major jurisdictions around the world.
Learn More
  • ISO 27001
  • SOC2 Type II Report
  • C5
  • MLPS 2.0
  • MTCS