Partner Growth Plan

The Alibaba Cloud Partner Growth Plan aims to provide a service escalation path and one-stop systematic support for partner customers. This will solve problems that partner customers and their sub-customers encounter when using Alibaba Cloud resources and increase partner customers’ resale capabilities.

Main Advantages
Smooth Service Channel
Provide ticket, IM group as service escalation path for customer, shape a smooth escalation path for critical issue resolving.
Highly Professional
Alibaba Cloud engineers provide firsthand technical service support to swiftly and efficiently locate and solve customer problems.
Multiple Support Plan
Provide a variety of support plans to help partners choose different service packages based on their needs
Exclusive Escalation Service
Provide service management for Elite and Flagship plans and professional optimization suggestions on cloud product architecture
Service Content
Note: The ticket needs to be submitted by the Alibaba Cloud Partner
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