Alibaba Cloud Accelerates SAINS' Mission as A World Class Digital Solutions and Services Provider for Sarawak in Malaysia

Alibaba Cloud October 4, 2023

The first Alibaba Cloud private cloud program in Malaysia to help Sarawak’s leading ICT Systems Integrator and Solutions Provider realize their digital transformation mission

Sarawak, 4 October 2023 — Alibaba Cloud, the digital technology and intelligence backbone of Alibaba Group today announced its collaboration with Sarawak Information Systems (SAINS), a leading ICT Systems Integrator and Solutions Provider in Sarawak, a company fully owned by Sarawak State Government. The announcement was marked with the signing of a Memorandum of Agreement, as SAINS launched its Private Cloud, a high-tech, innovative and highly secure cloud solution powered by Alibaba Cloud.

This is the first Alibaba Cloud private cloud program in Malaysia reflecting a significant step forward in accelerating digital transformation in the region and in bringing advanced cloud computing and innovative technologies to public services, businesses, organisations and education institutions in East Malaysia.

Core to this initiative is Alibaba Cloud’s deployment of its Apsara Stack solution that provides customers with flexible implementation for different kinds of businesses. The implementation of the new infrastructure solution will provide reliable hosting services to SAINS’ customers, reducing and minimizing Recovery Time Objectives; which refers to the maximum tolerable length of time that a computer, system, network or application can be down after a failure or disaster occurs.

SAINS has developed many applications for its customers over the years since its founding. Advancements in mobile technology and cloud technology have also raised the expectations of SAINS’ customers in terms of application reliability and disaster recovery. SAINS has decided to implement fast auto recovery of customers’ applications.

The new infrastructure built by Alibaba Cloud is designed for hyperscaling and financial-grade disaster recovery capabilities which supports SAINS’ future expansion and roadmap with high security standards. With the deployment of two (2) Availability Zones disaster recovery Apsara Stack in Sarawak; SAINS and its key customer the Sarawak Government can enjoy the benefit of applications running active across two zones simultaneously.

“The recent trend we have noticed is that our customer has high expectations of us in terms of application service reliability and service restoration times. Thus, we have decided to implement private cloud-based platforms with automatic disaster recovery capabilities from our partners such as Alibaba Cloud to ensure we can quickly deliver peace of mind and security while also meeting the data sovereignty policy of our key customers,” said Busiai Seman, chief executive officer of SAINS.

The collaboration is facilitated by VSTECS Pericomp, the distributor for Alibaba Cloud in Malaysia and a subsidiary of VSTECS Berhad, one of the leading ICT distributors in the country and a technology enabler for the past four decades. The VSTECS group has played an integral role in supporting ICT infrastructure and supporting digital transformation in the State of Sarawak and across Malaysia. With the integration of the solution known for its stability, security, openness and smart cloud features tailored for enterprises; it further allows Sarawak to position herself as a forefront digital economy hub in Malaysia.

Kun Huang, General Manager of Malaysia, Alibaba Cloud Intelligence, said: “The Apsara Stack solution combines leading technical capabilities in the Asia-Pacific region with comprehensive operational capabilities. This will enable Sarawak to take the digital leap further and faster; to be at the forefront in cloud technology adoption. We are also confident that our collaboration with SAINS will drive innovation, efficiency and growth in the region.”

The freshly inked partnership is yet another demonstration of Alibaba Cloud’s long-term commitment to empowering Malaysia as a high value-added economy. It is part of a continued investment of time, expertise and resources in accelerating her digital transformation journey with advanced technologies and streamlined solutions.

As one of the world’s leading cloud service providers, Alibaba Cloud boasts a network of 89 availability zones in 30 regions across the globe, offering a highly secure, scalable, robust cloud infrastructure to support global customers embracing digital innovation with keeping sustainability in mind. Alibaba Cloud is also the first global cloud provider with twin local data centres established in Malaysia since 2017 and has launched its first cloud-based Anti-DDos Scrubbing Center locally in 2018 serving the region.

About Alibaba Cloud

Established in 2009, Alibaba Cloud ( is the digital technology and intelligence backbone of Alibaba Group. It offers a complete suite of cloud services to customers worldwide, including elastic computing, database, storage, network virtualisation services, large-scale computing, security, management and application services, big data analytics, a machine learning platform and IoT services. Alibaba Cloud is China’s leading provider of public cloud services by revenue in 2019, including PaaS and IaaS services, according to IDC. Alibaba Group is the world’s third leading and Asia Pacific’s leading IaaS provider by revenue in 2020 in U.S. dollars, according to Gartner’s April 2021 report.


SARAWAK INFORMATION SYSTEMS SDN BHD (SAINS) was established in 1991 as a private limited company wholly owned by the Sarawak Government to facilitate the computerisation of Sarawak Government Agencies. SAINS has over 30 years of experience in the field as a leading ICT Systems Integrator and Solutions Provider with an extensive track record and skills dedicated towards providing enterprise network infrastructure, business solutions and end-to-end ICT services for its customers in Sarawak and beyond. It has successfully implemented and deployed hundreds of projects in various government bodies and private organisations. SAINS‘ deep well of knowledge in technologies among others; includes data analytics, artificial intelligence, deep learning, cloud computing, geomatics, internet of things, cyber security and blockchain.

About VSTECS Pericomp

VSTECS Pericomp Sdn Bhd is a wholly owned subsidiary of VSTECS Berhad ("VSTECS"), a company listed on the Main Market of Bursa Malaysia Securities Berhad. VSTECS and its subsidiaries, collectively known as the “VSTECS Group”, is a leading distribution hub for Information & Communications Technology ("ICT") products, enterprise systems and provides ICT support and technical services in Malaysia. VSTECS distributes a comprehensive range of ICT products with over 40 leading principals with a nationwide channel network of more than 4,600 resellers comprising retailers, system integrators and corporate dealers. VSTECS is also an associate company of VSTECS Holdings (Singapore) Limited, which is in turn, held by VSTECS Holdings Limited, a company listed on the Hong Kong Stock Exchange.

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