Cloud Consulting - Digital Operations Services

The digital operations consulting services mainly use digital tools in the cloud to help customers optimize operations actions, enhance the value of digital transformation, and achieve operations goals.

Scenarios
Consumer Asset Operations
Integrate consumer assets from both the public and private domains, provide enterprises with consumer insights and consumer operations strategies, and plan breakdowns and suggestions for operations actions in the consumer lifecycle to help enterprises achieve one-stop omni-channel consumer operations.
Business Operations
Analyze the digital operations capabilities of different emphases of the enterprise, formulate operations strategies, provide improvement solutions for business processes, and finally formulate operations strategy solutions.
Operations for Festivals/Campaign
Based on digital operations capabilities, we provide guidance on operations strategies for festivals and Campaign and cooperate with customers to conduct activity operations.
Benefits and Advantages
Deepened Operations Strategy
Alibaba Cloud provides high-level strategy derivation for digital operations based on the core objectives of digital operations for international customers and big data analysis.
Comprehensive Operations Planning
Based on Alibaba Cloud's digital technologies, tools, and best practice cases in industry operations, Alibaba Cloud provides a more forward-looking overall operations plan.
Implementation Action Guarantee
Based on the digital operations strategy, Alibaba Cloud provides breakdowns and implementation coordination of operations actions throughout the lifecycle.
Professional Operations Team
By cooperating with Alibaba Cloud's internal resources and international ecological resources, Alibaba Cloud imports digital operations resources and capabilities based on industry characteristics.
Service Content
Consumer Asset Operation consulting
By using interviews and questionnaires, we fully investigate the current status of consumer assets and business operations, explore the overall goals of customers for digital operations capabilities, and refine the scenarios related to consumer operations by breaking down operations goals.
Business operation consulting
Combined with industry and customer big data analysis, we provide specific big data insights and analysis results to support the operations goals of consumer assets, and deduce key scenarios and lifecycle nodes of consumer operations.
Festival/Campaign operation consulting
Based on the insights and analysis conclusions, we clarify the consumers' asset operations strategy and digital operations strategy. We set core operations indicators to evaluate the operations effect of consumer assets and support subsequent strategy adjustments by combining the overall operations goals and the entire lifecycle of consumers.
Current Status Investigation and Best Practice Benchmarking
Based on the operations goals of business units, interviews, and questionnaires, we sort out the current status of business operations, understand the operations of each business unit of the customer, and identify opportunities for digital operations optimization.
Operations Strategy and Core Indicator Settings
According to the operations research, we design the overall operations scenarios, analyze the value of digital operations and optimization, and sort out the key actions and core operations analysis indicators corresponding to the operations scenarios. The effect of operations implementation is reflected by data and indicators.
Implementation Plan and Review
Based on the operations strategy, we design the operations implementation scenarios and key actions that support the business goals, and conduct data review and analysis for the cycle operations effect.
Requirement Analysis
Based on the activity theme, operations scale, big promotion goals, and other aspects, we co-create the operations model with customers and define the overall operations goals and plans.
Implementation Plan Design
Based on the research results, existing operations resources, and existing digital tools, we sort out the operations implementation calendar, key operations steps, and specific operations implementation actions for activities and big promotions.
Cooperation and Review
According to the overall implementation plan, we will work with customers to carry out activity operations and provide optimization suggestions for the operations process, and conduct effect analysis and overall review for the stages of activities and big promotions.
Consumer Asset Operation consulting
By using interviews and questionnaires, we fully investigate the current status of consumer assets and business operations, explore the overall goals of customers for digital operations capabilities, and refine the scenarios related to consumer operations by breaking down operations goals.
Business operation consulting
Combined with industry and customer big data analysis, we provide specific big data insights and analysis results to support the operations goals of consumer assets, and deduce key scenarios and lifecycle nodes of consumer operations.
Festival/Campaign operation consulting
Based on the insights and analysis conclusions, we clarify the consumers' asset operations strategy and digital operations strategy. We set core operations indicators to evaluate the operations effect of consumer assets and support subsequent strategy adjustments by combining the overall operations goals and the entire lifecycle of consumers.
Consumer Asset Operation consulting
By using interviews and questionnaires, we fully investigate the current status of consumer assets and business operations, explore the overall goals of customers for digital operations capabilities, and refine the scenarios related to consumer operations by breaking down operations goals.
Business operation consulting
Combined with industry and customer big data analysis, we provide specific big data insights and analysis results to support the operations goals of consumer assets, and deduce key scenarios and lifecycle nodes of consumer operations.
Festival/Campaign operation consulting
Based on the insights and analysis conclusions, we clarify the consumers' asset operations strategy and digital operations strategy. We set core operations indicators to evaluate the operations effect of consumer assets and support subsequent strategy adjustments by combining the overall operations goals and the entire lifecycle of consumers.
Current Status Investigation and Best Practice Benchmarking
Based on the operations goals of business units, interviews, and questionnaires, we sort out the current status of business operations, understand the operations of each business unit of the customer, and identify opportunities for digital operations optimization.
Operations Strategy and Core Indicator Settings
According to the operations research, we design the overall operations scenarios, analyze the value of digital operations and optimization, and sort out the key actions and core operations analysis indicators corresponding to the operations scenarios. The effect of operations implementation is reflected by data and indicators.
Implementation Plan and Review
Based on the operations strategy, we design the operations implementation scenarios and key actions that support the business goals, and conduct data review and analysis for the cycle operations effect.
Current Status Investigation and Best Practice Benchmarking
Based on the operations goals of business units, interviews, and questionnaires, we sort out the current status of business operations, understand the operations of each business unit of the customer, and identify opportunities for digital operations optimization.
Operations Strategy and Core Indicator Settings
According to the operations research, we design the overall operations scenarios, analyze the value of digital operations and optimization, and sort out the key actions and core operations analysis indicators corresponding to the operations scenarios. The effect of operations implementation is reflected by data and indicators.
Implementation Plan and Review
Based on the operations strategy, we design the operations implementation scenarios and key actions that support the business goals, and conduct data review and analysis for the cycle operations effect.
Requirement Analysis
Based on the activity theme, operations scale, big promotion goals, and other aspects, we co-create the operations model with customers and define the overall operations goals and plans.
Implementation Plan Design
Based on the research results, existing operations resources, and existing digital tools, we sort out the operations implementation calendar, key operations steps, and specific operations implementation actions for activities and big promotions.
Cooperation and Review
According to the overall implementation plan, we will work with customers to carry out activity operations and provide optimization suggestions for the operations process, and conduct effect analysis and overall review for the stages of activities and big promotions.
Requirement Analysis
Based on the activity theme, operations scale, big promotion goals, and other aspects, we co-create the operations model with customers and define the overall operations goals and plans.
Implementation Plan Design
Based on the research results, existing operations resources, and existing digital tools, we sort out the operations implementation calendar, key operations steps, and specific operations implementation actions for activities and big promotions.
Cooperation and Review
According to the overall implementation plan, we will work with customers to carry out activity operations and provide optimization suggestions for the operations process, and conduct effect analysis and overall review for the stages of activities and big promotions.
Service Acceptance Criteria and Indicators
The acceptance criteria for consulting services are that Alibaba Cloud provides Operations Strategy Plan and Operations Implementation Plan and Review (optional) and the plan design meets customer expectations.
Service Process and Division of Responsibilities
Prerequisites
A customer must apply for the service at least 15 business days before the customer places an order. The customer and Alibaba Cloud must agree on service requirements and objectives.
Business Status Survey
Customers
Communicate demands with Alibaba Cloud, define goals, check problems, and sort out the information about operations status
Alibaba Cloud
Investigates the business, collects relevant operations status and requirements, and provides best practices and industry big data sharing
Consulting Service Performance
Customers
Review research reports, and provide operations plan information and operations implementation resources.
Alibaba Cloud
Designs an operations plan, formulates an implementation plan, and cooperates with customers for plan implementation.
Consulting Service Acceptance
Customers
Verify, accept, and confirm solutions
Alibaba Cloud
Reports and interprets plans, delivers plans, and works with customers to perform operations review and analysis
Pricing
Pricing
Pricing
This consulting service offers services in multiple consulting directions, all of which can be sold separately. The services sold on a per-use basis are divided into standard services, advanced services, and start-up services. If you need services that are not covered in the original service package, you can use multiple service packages or add supplementary services based on the service content.
Price Estimation
Consulting and Purchasing
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