Customer Success Stories

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From state-of-the-art attractions to world-class luxury brands and hospitality, Genting’s commitment is to create exceptional experiences for both our guests and our employees. This commitment to experience is one of the main reasons for their journey to the Cloud and Alibaba Cloud.



Resorts World Genting is a premier leisure and entertainment resort headquartered in Malaysia. Genting has over 10,300 rooms spread across seven hotels, theme parks and entertainment attractions, dining and retail outlets, international shows and business convention facilities.

The Challenge

Genting's journey to Cloud starts with their need for a new IT strategy that would support their fast growing business and improve their customer experience. For Genting, their online booking engine is vital for hotel booking and marks the beginning of their customer journey.

Why Alibaba Cloud

It was essential for Alibaba Cloud to create cloud solution that included data migration, web hosting and available in China. It was also crucial for the online booking engine website to be able to handle seasonal traffic that might cause other booking websites to suffer from performance issues.


Not only did Alibaba Cloud and their suite of products such as ECS, SLB, OSS, ApsaraDB for RDS, Anti-DDos and VPC prove a reliable IaaS provider but, they had also assisted Genting in migration, recommendations on best practices and also provided solutions to enhance Genting's IT infrastructure

Overall, Alibaba Cloud worked with Genting to create a convenient and customized solution for Genting's migration that can efficiently handle massive volumes of data, manage heavy traffic and provide additional security. As of today, Genting continues to move more and more or their workloads to Alibaba Cloud.

Last word

A huge thanks to the Alibaba Cloud team being passionate, giving guidance, and consultation to Genting team on our Cloud journey. -Genting's IT Team