Upgraded Support For You
1 on 1 presale consultation, 24/7 technical support, faster response, and more tickets.
Upgraded Support for All
1-on-1 Consulting Service
1-on-1 pre-sale consulting by experienced cloud professionals for all types of business, talk with our professionals to build customized solutions for your specific business requirements. We are dedicated to helping your business move to the next level of digitization and growth.
* This service is currently only available in the Asia-Pacific Regions and for enterprise accounts who have registered on www.alibabacloud.com. To register an Alibaba Cloud enterprise account, choose the account type as "Enterprise", and then go to Console -> Account Management -> Real-name Registration to submit the required materials.
24/7 Technical Support
Extended after-sale service time from 10 hours, 5 days a week to 24 hours, 7 days a week. No matter business size, Alibaba Cloud is always there to assist you around the clock.
Also, you can access documentation, whitepapers, and developer forums at any time for help.
Better Tech Support
The number of free tickets a quarter has doubled from 3 to 6 for the Basic Support Plan. Each ticket is handled directly by one of our technical support specialists.
Also, check out our other service channels, which include product documentation, developer forums, and product tutorials.
Shorten after-sale response time from 36 hours to 18 hours for questions and inquiries. At Alibaba Cloud, your success is our success. We provide a faster response time to help resolve your issues and answer your questions quickly and effectively.
What Our Customers Say
"From the very beginning of the cooperation, Alibaba Cloud has demonstrated strong execution skills and professionalism."
"Alibaba Cloud is not just a provider but a partner to understand and learn about our business."
"Alibaba Cloud helped us migrate platforms smoothly supporting us day and night."
"Alibaba Cloud has a strong support team who are willing to work closely with our engineers, and that is vital to our success."
Explore and Build on Alibaba Cloud
Elastic Compute Service
Elastic and secure virtual cloud servers for all your cloud hosting needs
Better Computing Performance
Secure and Compliant
Unrivaled Performance in China
ApsaraDB for RDS
An on-demand database hosting service with automated monitoring, backup, and disaster recovery
High Security Protection
Optimized Database Services
Monitoring and Diagnostics
Protects servers against DDoS attacks to ensure the availability of business
Dedicated IP Resources
Global Traffic Scrubbing
Insurance Plans Available
Cloud Enterprise Network
Virtual networking capabilities that provide customers multi-region networking on the cloud
Easy to use
Secure and Reliable