The Forrester New Wave™: SaaS Marketplaces, Q4 2018

Alibaba Cloud is the only vendor in the Asia-Pacific region that was shortlisted for this report.

Robotic Process Automation

Robotic Process Automation (RPA) allows you to automate repetitive tasks. It also allows you to integrate business rules and decisions into processes. This improves employee productivity.

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API Gateway

API Gateway provides you with high-performance and highly available API hosting services to deploy and release your APIs on Alibaba Cloud products.

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Intelligent Robot

A dialogue platform that enables smart dialog (based on natural language processing) through a range of dialogue-enabling clients

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Introduction

In Forrester's evaluation of the emerging market for Software-as-a-Service (SaaS) marketplaces, we identified and evaluated the eight most significant providers in the category — Adobe, ADP, Alibaba, Amazon Web Services (AWS), Microsoft, Salesforce, SAP, and ServiceNow. This report details our findings of how well each vendor scored against ten criteria and where they stand in relation to each other. Applications buyers can use this review to select the right partner for their software sourcing needs.

Alibaba Cloud is evaluated by analysts as having a larger scale than other vendors and is the most suitable multinational company for important businesses in China.

Alibaba Cloud in the Report

Alibaba Cloud is newer than other marketplaces in our evaluation but has a significant advantage and outpaces all others in terms of scale. Alibaba Cloud has the advantage of being a tech giant in the world's most populated country.

Alibaba Cloud is the best fit for global companies with a significant Chinese presence. Alibaba is uniquely positioned since a significant portion of its SaaS applications is for Chinese-speaking users. Alibaba Cloud is increasing its solutions for the international market every day.

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