Upgraded Support for All
1-on-1 Consulting Service
1-on-1 pre-sale consulting by experienced cloud professionals for all types of business, talk with our professionals to build customized solutions for your specific business requirements. We are dedicated to helping your business move to the next level of digitization and growth. Talk to a cloud consultant >>
* This service is currently only available in the Asia-Pacific Regions and for enterprise accounts who have registered on www.alibabacloud.com. To register an Alibaba Cloud enterprise account, choose the account type as "Enterprise", and then go to Console -> Account Management -> Real-name Registration to submit the required materials.
24/7 Technical Support
Extended after-sale service time from 10 hours, 5 days a week to 24 hours, 7 days a week. No matter business size, Alibaba Cloud is always there to assist you around the clock. Explore more >>
Also, you can access documentation, whitepapers, and developer forums at any time for help.
Better Tech Support
The number of free tickets a quarter has doubled from 3 to 6 for the Basic Support Plan. Each ticket is handled directly by one of our technical support specialists. Explore more >>
Also, check out our other service channels, which include product documentation, developer forums, and product tutorials.
Faster Response
Shorten after-sale response time from 36 hours to 18 hours for questions and inquiries. At Alibaba Cloud, your success is our success. We provide a faster response time to help resolve your issues and answer your questions quickly and effectively. Explore more >>
Besides our Basic Support Plan,
we also offer highly flexible after-sale support services to meet all your needs.
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What Our Customers Say
"From the very beginning of the cooperation, Alibaba Cloud has demonstrated strong execution skills and professionalism."
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"Alibaba Cloud is not just a provider but a partner to understand and learn about our business."
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"Alibaba Cloud has a strong support team who are willing to work closely with our engineers, and that is vital to our success."
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Speak with our professionals now to see how Alibaba Cloud can help you succeed.
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