Headquartered in Singapore, WIZ.AI is one of the fastest-growing conversational voice AI technology providers in Asia. The company offers an innovative smart Talkbot (chatbot) for telemarketing, smart guidance, and customer service scenarios. It also provides Artificial Intelligence as a Service (AIaaS) for mobile office security and big data solutions for user behavior and market sentiment analysis. Its humanistic AI conversational solutions are used by many top brands, including Fortune 500 companies, from different industries spanning healthcare, e-commerce, telecommunication, and banking and finance.

With over 11 AI and Talkbot technology patents and highly experienced researchers, data scientists, and tech developers, WIZ.AI is committed to becoming Asia's best voicebot solution provider. The company currently employs over 50 employees, with offices in 8 countries, including Singapore, Indonesia, and China.

As a leading voice AI solution provider in Southeast Asia, WIZ.AI aimed to build a smart Talkbot solution that can understand and intelligently respond to different languages and accents in the region, including Chinese, Filipino, and Malay. The company needed a reliable artificial intelligence solution to build a multilingual Talkbot with robust security, high availability, and self-evolving capabilities. The company was also looking for a scalable and secure IaaS platform to host its innovative Talkbot solution. Building a reliable and robust backend infrastructure was crucial for the company to maximize service availability and achieve global service capabilities.

WIZ.AI also wanted to provide a private deployment facility for its intelligent Talkbot service to financial services sector clients to meet the industry regulations and customer expectations. Offering excellent customer support, accurate business insights, and flexible deployment options, such as on-cloud and on-premises, was critical for the company to differentiate itself from the most intelligent speech service providers in the global market.

WIZ.AI was searching for a reliable cloud vendor who could reliably host its Talkbot solution and support its global expansion goals. After evaluating multiple vendors, the company decided to engage with Alibaba Cloud considering its robust global infrastructure and extensive partner ecosystem. The company was aware that Alibaba Cloud, together with 10,000+ ecosystem partners, has helped many leading enterprises grow, innovate, and expand globally by offering consistent strategic guidance and expert technical support. The company also knew that Alibaba Cloud is a global leader in cloud-based AI services, thanks to Alibaba DAMO academy's excellent scientific research and innovation efforts in the natural language processing and deep learning field. In addition, Alibaba Cloud's rich cloud services and localized support capabilities were other factors that led to the WIZ.AI-Alibaba Cloud partnership.

With end-to-end support and regular guidance from Alibaba Cloud's regional teams in Southeast Asia, WIZ.AI quickly migrated and implemented its AI services on the cloud. The company also maximized the availability of its Talkbot SaaS service leveraging Alibaba Cloud's reliable infrastructure. The flexibility offered by Alibaba Cloud IaaS and PaaS solutions allowed the company to build a more scalable infrastructure that can expand rapidly to support its business growth.

WIZ.AI leveraged a mix of Alibaba Cloud PaaS and IaaS solutions, such as Elastic Compute Service, to successfully host and manage its humanized voice AI solution, Talkbot. Alibaba Cloud offered a secure and easy-to-use IaaS platform that helped the company dynamically provision virtual computing, storage, and networking resources to power up its intelligent Talkbot. The usage of elastic cloud resources enabled the company to maximize the performance and availability of its Talkbot SaaS service. Alibaba Cloud also helped the company enable flexible deployment options, such as private and public cloud deployment, for its Talkbot service to match the customer demands.

In addition to Alibaba Cloud IaaS solutions, WIZ.AI leveraged Alibaba Cloud's extensive AI offering to build its readily integrable, secure, and smart Talkbot solution. With natural language processing (NLP) technologies, WIZ.AI was able to inject multilingual and multi-round dialog capabilities into its voice AI solution for improved customer service interactions under different business scenarios. Alibaba Cloud's AI capabilities, combined with reliable cloud infrastructure, also enabled the company to set up an enterprise-grade Talkbot that supports fast, low-latency online customer interactions round the clock with minimum waiting time and hyper-personalized service.

WIZ.AI is working wholeheartedly to usher in the future of customer service by introducing innovative voice AI engagement solutions powered by next-gen technologies and robust cloud infrastructure. The Alibaba Cloud-WIZ.AI partnership helped the company enhance the performance of its Talkbot service and gain customer trust by offering flexible deployment options.

WIZ.AI will continue to deploy its AI solutions and services on Alibaba Cloud's robust platform to maximize its service availability and global footprint. In the future, WIZ.AI will also seek valuable support from Alibaba Cloud to build more intelligent customer service solutions for accelerated business growth and higher customer satisfaction.