ZaiConversations is a cloud-based contact center solution designed to make the communication process between service agent and customer smooth, seamless, and productive. With ZaiConversations, call centers have an integrated view and immediate access to their caller’s information and history, making it easy for agents to effectively engage and interact with their clients’, understand what they need, and find an efficient way to resolve their issues or answer their queries.
The software’s artificial intelligence helps prioritize calls and service requests from customers based on multiple factors, such as wait times, call frequency, number of transfers, and service level agreements. ZaiConversations also have a forecasting functionality that helps users ensure that they have an adequate number of agents to address a projected influx of calls. This results in less waiting time, more issues resolved, and more customers satisfied with their service experience.