PuraPharm is a leading Hong Kong-based company specializing in the research and development, production, marketing and sale of Concentrated Chinese Medicine Granules (CCMG) products under its flagship brand “Nong’s® (農本方)”. It’s the first CFDA-licensed CCMG product manufacturer authorized to issue internationally recognized safety reports through its in-house CNAS ISO 17025 laboratory, meeting standards accepted in more than 70 countries.

HerbMiners Informatics, drives its technological innovation and operates as an intelligence Software-as-a-Service (SaaS) company, focused on Advancing Integrative Medicine and Traditional Chinese Medicine (TCM) through data mining & prescriptive analytics, supporting drug discovery. It improves clinical outcomes by uncovering relationships between symptoms, diseases, herbs and prescriptions.

Despite growing global interest in Traditional Chinese Medicine (TCM), integrating it into modern healthcare systems remains complex. Key obstacles include digitizing and standardizing TCM knowledge which is a complex, experience-driven practice deeply rooted in holistic diagnosis, pattern differentiation, and personalized herbal prescriptions.

PuraPharm, in partnership with HerbMiners Informatics, trusted Alibaba Cloud’s Qwen LLM to develop a clinical decision support platform that marks a breakthrough in digitizing Traditional Chinese Medicine (TCM). The clinical decision support platform is designed to think like a TCM practitioner, understanding the diagnostic philosophies, treatment methodologies, and nuanced patterns that define traditional Chinese healthcare.

Its intelligent communication system, powered by Qwen automates patient messaging, AI-assisted clinical documentation, and generates real-time data-driven insights, thereby reducing the administrative workload while delivering a more efficient and personalized patient experience.

At the heart of the platform is Qwen LLM, which leverages natural language processing (NLP) and deep learning to analyze vast amounts of unstructured data, such as doctors’ notes, herbal prescriptions, and patient records. This analysis uncovers hidden correlation between symptoms, herbs, and diseases to support more informed, personalized treatment decisions. Key features of the solution include:

● Patient Management:
Comprehensive patient profile management, including medical history, treatment plans, and progress notes. Streamlined appointment scheduling and reminders to boost patient engagement.

● LLM Integration:
AI-powered language models automate patient communication and support. NLP-driven insights help practitioners make better clinical decisions.

● Treatment Protocols:
Library of customizable treatment protocols based on TCM Practices. Additionally, outcomes can be tracked and adjusted for personalized care.

● Billing and Insurance:
Integrated billing system for patient invoices and insurance claims processing. Multiple payment methods and financial reporting are also supported.

● Inventory Management:
Tools for tracking herbal medicine inventory and supplies. Along with alerts for low stock levels and reorder management.

● Reporting and Analytics:
Detailed reports on clinic performance, patient demographics, and treatment efficacy. Data analytics to identify trends and improve service delivery.

● Telemedicine Features:
Secure video consultations for remote patient care. Integration of telehealth records with patient management.

● User-Friendly Interface:
Intuitive design for easy navigation by practitioners and staff with mobile access for on-the-go management.

● Compliance and Security:
Adherence to healthcare regulations and data protection standards. As well as secure patient data storage and access controls.

Already deployed across hospitals and clinics in China, Hong Kong, the USA, Canada, and Australia, the platform is delivering measurable impact:

● Improved treatment accuracy through data-driven clinic reports
● Higher patient satisfaction with personalized care.
● Operational efficiency by reducing administrative workload and streamlining processes.
● Continuous learning of the system as it evolves, updating protocols as new data and regulatory standards emerge.

By blending centuries-old medical wisdom with advanced AI, PuraPharm, HerbMiners, and Alibaba Cloud are elevating TCM’s global relevance and reshaping the future of integrative medicine. This solution sets a new standard for integrating modern tools with traditional practices, creating smarter, scalable healthcare systems poised to redefine TCM globally.