chico
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Reads:2700Replies:17

[products]Free Trial giving persistent error message

Created#
More Posted time:Jan 21, 2020 7:48 AM
Hi, I've signed up for Alibaba Cloud yesterday but I'm still unable to give my Free Trial a try. Anytime I try to sign up for "ECS Burstable Type t5" (the 12 months free trial option) I get the following error message in a popup screen:

"Sorry, your operation failed. Please try again or change your configurations."

I tried to change configurations and set the datacenter to other locations but it didn't help.

Cloudy
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1st Reply#
Posted time:Jan 22, 2020 10:25 AM
Dear chico,
Thank you for your question.You can click on  https://www.alibabacloud.com/contact-sales. Complete and submit the form in it and our exclusive business advisor will get back to you soon.

chico
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2nd Reply#
Posted time:Jan 24, 2020 7:56 AM
Hi, thanks for your response, but even filling that form doesn't work. The submit button does nothing.

chico
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3rd Reply#
Posted time:Jan 28, 2020 13:26 PM
I can't try this service, so  I can't be willing to pay for it eventually... Almost giving up.

kcloud
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4Floor#
Posted time:Jan 28, 2020 18:22 PM
Not sure why the submit button is not working for you... Can you let us know what browser are you using?
Check it again by trying it on a different browser (Chrome incognito mode or Firefox private window)...


Also, on the link, under the "Call Us Now", contact numbers are provided for various Country/Region, have you tried calling on it?

chico
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5Floor#
Posted time:Jan 29, 2020 2:27 AM
Hi. I'm using Firefox in private window already (also tried non private). I can't use another browser for this, so this is the only one I'll be using.

I saw the contact numbers, but I'm not in any of the regions listed, so I simply ignored it, since the form is better suited for global communication.

Light
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6Floor#
Posted time:Apr 28, 2020 13:09 PM
I am having the same problem, both on creating a ECS and using the Contact Sales (Which the button 'submit' doesnt work)
Sorry, your operation failed. Please try again or change your configurations.

https://prnt.sc/s75lm9

peertel
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7Floor#
Posted time:Apr 28, 2020 20:03 PM
You need to verify the account first and add a payment method before ordering the free trial.

Light
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8Floor#
Posted time:Apr 29, 2020 17:03 PM
I have already added a payment method. (PayPal)

peertel
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9Floor#
Posted time:Apr 30, 2020 21:14 PM
is your account verified? also add a backup method Credit Card.

Nataly
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10Floor#
Posted time:May 30, 2020 3:58 AM
Im also getting the message Sorry, your operation failed. Please try again or change your configurations.
I even adden two payment methods. Still not working.

JCMilleniuM
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11Floor#
Posted time:Jun 9, 2020 0:20 AM
Same error, does not work in any region, have applied as individual and enterprise, have valid credit card on system and it does not work.

mabi
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12Floor#
Posted time:Jun 18, 2020 6:56 AM
I wrote couple of mail and call in.... .

mails no reply for 36 hours.
Call  - ask me to wait. . .  .

Should response faster.... .

surat
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13Floor#
Posted time:Jun 18, 2020 9:14 AM
Same case, "Sorry, your operation failed. Please try again or change your configurations."
- I'm trying it on a different browser (Chrome incognito mode or Firefox private window).
- I'm Add payment
- I verified account
still ""Sorry, your operation failed. Please try again or change your configurations."
why alicloud is completely ignoring this.? we need best experience at the begining.
Very suck, in fact, I was not excited at the beginning!!!

vesodimov1
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14Floor#
Posted time:Jun 19, 2020 4:45 AM
I solved this problem after several attempts. Now I'm looking for a way to create a server. I'm configuring the ESS, but I see a sum of several thousand dollars. How to create a server for free?

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