[products]ALIBABA ENTERPRISE MAIL ERROR
Created#More Posted time:Aug 24, 2019 16:01 PM
I bought the Alibaba Enterprise Mail (Advance) for 10 accounts.
I can login on the internet browser and successfully access my email, but I cannot login from the Alibaba Mail App on my iPhone.
I get this message:
Is it because the domain name server on dream host (domain reigstrar) is not of Aliyun but of DreamHost? (I have got the MX, CNAME from Alibaba Mail on Dream Host).
Moreover, I am trying to bind my DingTalk account to Alibaba Mail, and it says that the domain mailbox does not exist! how is that possible, when I am already using the mail box from Alibaba Mail SMTP?
Please help! Alibaba employees do not respond in time and I am worried!
1st Reply#Posted time:Aug 27, 2019 11:48 AM
Would you please tell us your domain name information? Our engineer will check it in the background system. Thanks.
2nd Reply#Posted time:Nov 12, 2019 14:16 PM
same issue here, please help
3rd Reply#Posted time:Nov 13, 2019 10:24 AM