keith1111
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[Forum Admin]How to Delete account ?

Created#
More Posted time:Aug 20, 2019 16:20 PM
Anyone can teach me how to delete account ? I am stuck at - You have prepaid cloud resources in use. Please make sure that all resources are released.


anyone ?

keith1111
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1st Reply#
Posted time:Aug 20, 2019 16:32 PM
resource already stopped but the release button is grey out , what to do ?

Cloudy
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2nd Reply#
Posted time:Aug 26, 2019 11:17 AM
Dear keith1111,
You can click "Contact Sales" in the homepage. Complete and submit the form in it and our exclusive business advisor will get back to you soon. We have a global sales team available to assist you with this issue. Thanks.

afzaalvirgoboy
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3rd Reply#
Posted time:Sep 1, 2019 4:44 AM
Hi,


This can depend on what plan you bought the services with: Pay-as-you-go or a monthly (or yearly) subscription.

Kalapriya
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4Floor#
Posted time:Sep 5, 2019 12:22 PM
Hi,
Ensure all the services are terminated and released. Also, check your account for the mode of subscription. Then kindly proceed with deleting the account.

You can also check in the help center.
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