lbsk
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Why am I not able to access my new domain?

Created#
More Posted time:Aug 17, 2019 15:55 PM
I bought a new domain and mail plan from Alibaba. But I'm not able to access my domain "perfect-accounts-solutions.top" to login and create email IDs. Kindly help with some solutions

hanneng
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1st Reply#
Posted time:Aug 17, 2019 22:40 PM
Hi there
can you show some screenshots?

afzaalvirgoboy
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2nd Reply#
Posted time:Aug 21, 2019 13:58 PM
Hi, are you unable to access the web services behind the domain name, or domain name is not being resolved (such as to IP address)?


Please elaborate the error that you are getting and we can guide you further.

Imadolho
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3rd Reply#
Posted time:Sep 8, 2019 6:05 AM
Here's the reason why
Hey there,
as I checked, your domain is not pointed to any IP address or server, the domain still pointed to Alibaba's DNS which is ns1.alidns.com and ns2.alidns.com that is the default came with the domain from AlibabaCLoud


in order to create new email account such as support@perfect-accounts-solutions.top
you should have a Webhosting package to allow you to launch your website and create email accounts as well as the FTP accounts
you can deal with this awesome plan from alibabacloud:  Web Hosting from $5.90/month


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