Error activating OSS "serious security risk.."
Created#More Posted time:Jun 21, 2019 21:14 PM
when trying to activate OSS for my account, I get this error message:
Detecting the presence of a serious security risk, the operation can not be performed, please contact customer service.
EDIT: looking in the Console output, I see this:
TypeError: Cannot read property 'Bigdipper' of undefined
at Object.convertOrderList (buy.js:1)
at Object.convertOrderListToBase64 (buy.js:1)
at Object.createOrder (buy.js:1)
at n.m.createOrder (buy.js:1)
at o.$eval (commonbuyConsole.js:122)
at o.$apply (commonbuyConsole.js:122)
at HTMLButtonElement.<anonymous> (commonbuyConsole.js:122)
at HTMLButtonElement.dispatch (commonbuyConsole.js:122)
1st Reply#Posted time:Jun 23, 2019 19:08 PM
This implies that there is some issue with your credit card details, kindly refer to this article https://www.alibabacloud.com/help/doc-detail/69598.htm. Briefly
you must send the required information from your registered Alibaba Cloud email account to email@example.com for further investigation, within one working day of receiving the notice.
Note: For security reasons, we recommend that you conceal the middle digits of the credit card number. Make sure that the name of the card holder, card issuing bank and the last four digits of the card number are clearly visible.
A copy of the bank billing statement for your credit card.
2nd Reply#Posted time:Jun 25, 2019 17:34 PM
You can click "Contact Sales" in the homepage. Complete and submit the form in it and our exclusive business advisor will get back to you soon. We will troubleshoot this OSS issue according to your user UID. Thanks.