rudian
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[Forum Admin]Cancel RDS for auto renewal , can get the refund?

Created#
More Posted time:Jan 6, 2019 11:19 AM
Is there any one same case with me?
i register with alibabacloud since 2018 , and the first i register i get the 300$ voucher  . I bought the rds one year spend about 250$ and use the 300$ cash voucher . but after that i forgot to cancel the auto renewal for the rds , now alibabacloud auto charge me 250$ for 1 year rds , so my question is this auto renewal fee can be cancel and get the refund ?


i already open ticket to ask the customer service , but i think today is sunday so maybe no one to answer me . so just come here to ask ,who else same case with me

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Raja_KT
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1st Reply#
Posted time:Jan 7, 2019 14:57 PM
I made a Billing Alert but never crossed that limit , in my case :)
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Raja_KT
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2nd Reply#
Posted time:Mar 16, 2019 11:12 AM
It is just my thought.I am not sure how that happened. Maybe you can contact Customer care to clarify . I always check the Billing and sometimes we tend to overshoot the mark by overlooking few intrinsic points when we use the services.
But it happens with all cloud vendors and it makes me think too of new directions as to what all cloud service providers should take extra steps  on stringent rules , especially billing side.
Street children suffer not because of their fault. We can help them if we want.Contact me.

Jag
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3rd Reply#
Posted time:Jul 22, 2019 19:29 PM
You won't get refund. Please be mindful whenver you spin up services. Alternatively, @raja_kt suggested, set tthe limit.

afzaalvirgoboy
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4Floor#
Posted time:Jul 23, 2019 5:09 AM
No, there are some refund policies that Alibaba Cloud enforces for a refund. Since you have said that you used the credits to first setup the subscription, I believe that will voilate the refund policy. Secondly, this subscription might not be purchased within 5 days from now (or when you will create the ticket online), so in these cases your refund will not be considered. As already suggested, it is always good to keep a alert on your resources and your billing management.


You can read more about this refund policy and how it works here, https://www.alibabacloud.com/help/doc-detail/68300.htm
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