Cloudscapes
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[Others]Complete newbie Hosting question

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More Posted time:Nov 4, 2017 2:51 AM
I have gone through the steps over, and over, but I just cannot figure out how to bind my Domain name to my temporary instance. I have done everything according to your help pages, but I can't log in with FTP - Filezilla says Cannot connect to server. When I do the website health check it says: You need to direct the domain name to the correct address. I am completely stuck. I bought the Domain from Alibaba Cloud, I have set up the Alibaba Cloud DNS, and done everything, but I am missing some cruicial step. It appears to be bound - When I added the CNAME entry in the Alibaba Cloud DNS with the domain I purchased and the value of the temporary site it said: Resolution added. When I click Resolve on the Domain I purchased in the Domains list it comes up correctly with the value of the temporary site. In the Manage screen, at the top it says Bind Domain Name (Finished).
I am hopelessly lost. I also tried to set up an ECS server, and I couldn't log in. I love the cheap prices, and great promotional power of Alibaba Cloud, I just wish there was an easier way to get started with hosting. I think what would help a lot is clearer and very detailed step-by-step instructions, with actual screen captures of what the user will be seeing at every step. Without a clear process of how to get Hosting started, and useful tutorials, I can only see failure and frustration for many new users. To me if the whole concept of the 11-11 promotion was to increase sales, it may work, but without clear instructions or much simpler and user-friendly screens for beginners, it will end up hurting Alibaba Clouds reputation. If even advanced users like myself can't figure out how to get hosting started, how will beginners fair?

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shhanshan
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1st Reply#
Posted time:Nov 7, 2017 1:29 AM
What is your domain name?

Did you buy from Alibaba Cloud?

I suggest you create a ticket in web console and get more help

Pollocolo
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2nd Reply#
Posted time:Nov 12, 2017 0:09 AM
Welcome to the Alibaba cloud scam. It just can not be done. I have been opening tickets for a month and a half and my hosting did not link to my domain, both of them acquired in this cloud junk.
You will learn to hate the message: "You need to direct the domain name to the correct address"

The customer service is non-existent. Do not waste time with this shit. Better Google Cloud.

shhanshan
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3rd Reply#
Posted time:Nov 13, 2017 16:12 PM
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