Chris
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Reads:2231Replies:4

Is there a way to remove my account?

Created#
More Posted time:Apr 10, 2016 10:02 AM

I want to remove my payment method and remove my account. Please let me know how can I do this.

shhanshan
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1st Reply#
Posted time:Apr 12, 2016 16:14 PM
Sorry, you can't remove your payment and account from alicloud. Sorry for any inconvenience.

MPR
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2nd Reply#
Posted time:Aug 30, 2016 21:19 PM
Is that not illegal? I don't want the service and don't want to receive any communication from you.

fridayyo
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3rd Reply#
Posted time:Jan 17, 2017 18:32 PM
Hi all,
Thank you for your feedback and patience. We also apologize for the lack of information regarding how to delete payment details from a user account.
As you know, Alibaba Cloud does not support users to delete their payment methods, as it would interfere with potential outstanding fees.
If you wish to disable your payment details and have no outstanding fees, please complete the following process to pause your account:
https://intl.aliyun.com/help/faq-detail/44175.htm
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jdp
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4Floor#
Posted time:Jun 6, 2017 10:49 AM
Hi all,

Account deletion is now supported! See the details here:

https://intl.aliyun.com/help/doc-detail/51715.htm
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