How can I remove my account?

I want to remove my payment method and remove my account. Please let me know how can I do this.


Thanks,
Chris

same here :(

1. Sorry that you can't remove your account.
2. If you have added more than 1 credit card, then you remove the extra credit cards. But you must have at least one credit card with account of alibaba cloud.

Sorry for any inconvenience and thanks for your understanding.

Unbelievable

Once I sign up for the service, I must consent to the terms and conditions. If I cannot remove my account, it means I make an agreement for life. How it that possible? Imagine someone breaks into my account and generates a very high bill. What then? I own the account so I have to pay it?

damn it , i shut down this trial..

macoo：Once I sign up for the service, I must consent to the terms and conditions. If I cannot remove my account, it means I ma...回到原帖

Has anyone able to remove the trial account payment information? I am so glad I did not put my credit card account for this.

So insane! You know this isn't good for your business

You must leave one payment card to let Alibaba Cloud to earn your money.

Dear customers, thanks for your feedback, we are on the way of solving this problem, sorry for any inconvenience caused! Pls be aware that there won't be any charge after you delete your cloud resources, and if you don't know how to set this, you may contact our post-service by cutting a work  order in your console.  thanks!

I am a new user and thinking of signing up for services.  In reading the forum, I see multiple threads of these
kind of frustrations.  This is a bit of a concern.   Should I continue signing up for services?

this is a problem for Alibaba Cloud, especially Alibaba management.  It's wrong to set these type of unreasonable policy.

they deliberately disallow removing account and removing payment method.  if you have no outstanding payment or service, you should be allowed to remove your last payment method and account completely.

But, they set the rules so now your only option is to watch your credit cards and make sure there's no accidental charge.

I am currently stuck in limbo because I can't delete my account nor my payment.

this is a terrible policy.  I suggest anyone looking for cloud service to look to use Azure cloud instead.

Cloudy：Dear customers, thanks for your feedback, we are on the way of solving this problem, sorry for any inconvenience caused!...回到原帖

Any news on solution to remove creditcard info from the account?  Sorry to say, but it suprised me that you can not remove credit card info nor delete my whole trial account.
The only way to ensure that creditcard info not goes to wrong hands in this case is to cancel the credit card?

Could you please login console and create a ticket to after sales department to get more information?

Thank you for your feedback and patience. We also apologize for the lack of information regarding how to delete payment details from a user account.

As you know, Alibaba Cloud does not support users to delete their payment methods, as it would potentially interfere with outstanding fees. If you wish to disable your payment details and have no outstanding fees, please complete the following process to pause your account:

https://intl.aliyun.com/help/faq-detail/44175.htm