COVID-19 is changing the landscape of the retail industry, leading to a surge in e-commerce and accelerated digital transformation. Underpinning the new era of retail is omnichannel customer experience, digitization of commerce scenarios, and big data analytics among others.
Alibaba Cloud is a proven pioneer to help your businesses recover from the crisis and drive business growth by utilizing cloud, big data and AI technologies . With practical experience of the world’s leading retail business, local data centers, and a dedicated local team, we provide tailored solutions to address your challenges and help your business to grow in the new digital era.
Global Infrastructure and Local Support
Local Data Center
2 regions in Europe
for European Companies
Meet European Data Compliance and Security Regulations
Over the Globe et 22 Regions in Asia
24 x 7 Technical Support
Empowering Innovations with Alibaba Cloud Support
Alibaba Cloud provides a secure and intelligent service specifically designed to empower retail business on the cloud. Submit your application today, and one of our dedicated account managers will get in touch with you soon.
E-Commerce Support Plan
Worth up to $8,500 in value
Including free trial on 50 products worth $1700-$8500 USD, 1-on-1 consultation, proof of concept support, data migration assistance, free learning courses.Apply for E-Commerce Support Plan
Up to $1000 Proof-of-Concept Credit
Marketing & Sales Support
Invitation to excusive local Alibaba Cloud events
Marketing support and co-marketing opportunities, plus listing on www.alibabacloud.com as E-Commerce Solution Provider
24X7X365 Customer Support
1-on-1 Account Manager with preferred pricing
Cloud Migration Assistance
E-Commerce Free Training Courses
E-Commerce Challenges and Solutions
From limited technological know-how to strict regulatory processes,
E-Commerce companies are facing a wide variety of challenges that can potentially limit business growth.
Deal with Sudden Traffic Spikes
Having faced countless challenges from large scale online promotions on our e-commerce websites, Alibaba Cloud products are capable of handling the sudden traffic spikes. Our products also automatically adjust the amount of the resources you need and distribute traffic among these resources, ensuring the performance of your application in a cost-effective way.
Quickly Reach Your Users in Asia
Alibaba Cloud has 18 data centers in Asia Pacific region, taking the advantages of our presence and excellent network performance, your e-commerce websites can provide users with fast and smooth browsing and a better online shopping experience.
Track and Analyze User Behaviors
Data analysis is crucial for marketing specialists and product managers. Alibaba Cloud Log Service provides you with the WebTracking SDK that you can integrate into your online store website. You can aggregate and analyze this data and then make marketing and product innovation decisions based on insights.
Safeguard Business from Web Attacks
Besides providing internationally compliant services, Alibaba Cloud provides comprehensive security solutions for your e-commerce websites and apps, including Anti DDoS protection, Web Application Firewall, and Managed Security Services to ensure your data stay safe.
Create Precise Search Engines
Alibaba Cloud search-technology products provide simple, low-cost, stable, and efficient search solutions for your e-commerce websites or applications. These mature services are based on advanced machine learning or deep learning developed by Taobao, the world's leading e-commerce website, and are also used by all major business units of Alibaba Group.
With ever-increasing products and content, it is difficult for people to find what they really want to buy or read. Alibaba Cloud e-commerce solution can help you easily process massive amounts of data as well as automatically recommend related products to your customers in an easy, fast, scalable, and cost effective way.
Recommended Products and Solutions
Network Enhanced Elastic Compute Service
Perfectly designed for applications that require strong PPS capability or with high concurrency scenarios like E-commerce websites.Learn More
Optimized for flash sales to resolve performance issues in handling concurrent user requests to frequently used data. Learn More
ApsaraDB for Redis
Fully-managed, in-memory database service compatible with Redis protocols. Learn More
Content Delivery Network (CDN)
Our widely distributed nodes in Asia Pacific can effectively accelerate the response to user requests and increase the response rate. Learn More
A network acceleration service benefiting from high-quality bandwidth and global transmission networks provided by Alibaba Cloud. Learn More
Short Message Service
Drive growth by sending personalized and hyper-targeted messages to users. Learn More
Web Application Firewall (WAF)
WAF secures your core business data and prevents server malfunctions caused by malicious activities and attacks. Learn More
Protecting your business from loss of income and users as well as reputation damage caused by potential DDoS attacks. Learn More
Customer Success Stories
See how companies large and small are leveraging Alibaba Cloud to grow and improve their business
By leveraging Alibaba Cloud's expertise in retail digitalization as well as by harnessing Alibaba Cloud's robust solutions, El Corte Inglés provides a more personalized customer experience and pushes for innovation.
Headquartered in Madrid, El Corte Inglés is the largest department store group in Europe and ranks third worldwide. El Corte Inglés is the only department store in Spain. With nearly 80 years of experience, the group has more than 90,000 employees.
In addition to outstanding technology & products, Alibaba Cloud has a strong support team who are willing to work closely with our engineers, and that is vital to our success.
HK Express, Web IT Infrastructure Team
HKExpress was founded in October 2013 as Hong Kong's first low-cost airline. By focusing on low airfare and high reliability, HK Express has brought real competition to not only the Hong Kong market but also the surrounding regions. Currently, HK Express flies to destinations around Asia including cities in Japan, Korea, Thailand, Taiwan, China, Cambodia, and Vietnam. HKExpress leverages the latest technology such as the top-of-the-line aircraft and new information systems to reduce operating costs and also bring a new level of safety for every client.
Alibaba Cloud provides a comprehensive set of product portfolios ranging from IaaS, Big Data, AI, and Security to meet various use cases and needs of Tokopedia.
Tokopedia (www.tokopedia.com) is an Indonesian technology company with a mission to democratize commerce through technology. It is the leading marketplace platform in Indonesia, empowering millions of merchants and consumers to participate in the future of commerce. Tokopedia’s vision is to build an ecosystem where everyone can start and discover anything with ease.
In just two days Lazada's application supported over 1.3 billion visits, with customers buying and shipping throughout southeast Asia.
Launched in 2012, Lazada is the number-one online shopping and selling platform in Southeast Asia – present in Indonesia, Malaysia, the Philippines, Singapore, Thailand, and Vietnam. With 300 million SKUs available, Lazada offers the broadest range of products in categories from beauty, fashion, and consumer electronics to household goods, toys, sports equipment, and groceries.
By implementing Alibaba Cloud’s CDN and WAF services and working with Alibaba Cloud’s security professionals, AirAsia identified 90 percent of the traffic as Bots. Now, Alibaba Cloud provides Air Asia with weekly security reports and regular updates.
Declan Hogan, Group CIO, Air Asia
Founded in 1993 and headquartered in Malaysia, AirAsia is the largest airline in Malaysia and prides its self for its low-cost, high availability and superior customer service. Internationally, AirAsia is ranked as one of the world’s best low-cost airline. AirAsia operates scheduled domestic and international flights to more than 165 destinations spanning 25 countries.