Digital Field Service Using the Internet of Things

Internet of things offers seamless connections between field service workers, equipment, operation management, assets, and customer involvement in digital field service management. Business organizations can modernize their field operations with linked devices and sensors for the web 3.0 age. IoT enhances remote service, technician productivity, operational effectiveness, field user safety, and predictive maintenance. This blog covers every imaginable IoT gadget that could be used in the field service industry.

Field service is complicated and entails a variety of variables for optimal diagnostics, the provision of qualified specialists, the delivery of appropriate parts, and eventual product servicing.

There are a variety of capabilities with connectivity, and particularly with the Internet of Things, that are revolutionizing field service:

● Mobile and linked field technicians: They are able to be tracked, accessed via mobile devices, and geolocated by connected automobiles. Analytics can also be utilized to locate the nearest qualified field service technician for a particular situation, such as special expertise or unique part.
● Products are becoming more computerized and connected: It is possible to observe, evaluate, and diagnose the status of remotely linked devices. Additionally, servicing is frequently possible remotely through connectivity or “digital twin” sight and interaction for software updates.
● Dispatcher and Customer Service Representatives have access to both the enterprise software of the distributors or manufacturers as well as the customers. Once more, analytics can be used to determine the optimal next course of servicing for the specific consumer and their product.
● Delivery on time and logistics that ensure service level agreement optimization for the complete delivery of tracked or connected goods. Additionally, using IoT, manufacturers are discovering fresh approaches to optimize inventory levels, reduce waste, and enhance the quality of parts required for field service.
●Augmented Reality: Through direct communication with the connected product, this developing technology is assisting field service procedures in becoming more successful. Smartphones, tablets, or wearables can give intelligent instructions. Videos may be superimposed over the actual equipment, enhancing the field service technician’s productivity and accuracy.

IoT Applications


The most prevalent type of new IoT devices are drones. Through the use of both thermal and visual imagery, drones are able to do thorough inspections of distribution poles that are 5–6 miles long. They can have thermal sensors LiDAR, and HD cameras for accurate image capture and spotting problems like gas leaks or extreme heat.

Battery Pack

Lithium-ion battery condition is monitored with the aid of smart battery management systems. Each battery pack has an electrical Internet of Things sensor that records the battery’s current, voltage, and heat before uploading the information to the cloud. Through preventative analytics, they aid in predictive analysis to lengthen battery life and avoid explosions and fires.

Smart Watch

Imagine you are inspecting a field in a place where using a phone is difficult, like underwater. Alternately, consider sending the field tech a brief alert. For such circumstances, a straightforward application operating on the field technician’s smartwatch is ideal. The field users can feed data through the smartwatch using a touchscreen, voice, or other basic input methods. Field technicians can use a smartphone or tablet for simpler inputs and a device for their profession on their wrist.

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