WUYING Terminal:Sign in to the desktop client

Prerequisites

• Your administrator has assigned cloud resources to you. You can find your sign-in credentials, including your organization ID or office network ID, username, and password, in the email specified by your administrator.

• You have installed the client. For more information, see Install and update the desktop client.

Procedure

1. Open the Windows client, select Enterprise Edition in the upper part of the page, select the check box next to the privacy policy, enter an organization ID or office network ID from the received logon credentials, and then click the icon.

2. On the Account Sign-in tab, enter the username and password, and then click the icon.

   Note

   If you log on to the client for the first time, use the initial password provided. You will then be prompted to specify a new password by following on-screen instructions. The initial password is valid for three days. If the initial password expires, click Forgot Password to obtain a new initial password.

   

   After you log on to the client, cloud resources, such as cloud computers, that your administrator assigns to you are displayed.

3. On the cloud resource list, click the icon on a cloud resource card to use the resource.

Background information

Roles of Alibaba Cloud Workspace users fall into the following categories:

• End users: individuals who access cloud computers from Alibaba Cloud Workspace terminals. Example: Jack, a designer from a design company.

• Administrators: O&M personnel who are responsible for resource purchase and renewal, resource creation and assignment, policy creation and binding, O&M and monitoring, and end user management. Example: Steven, the IT administrator of the company in which the designer Jack works.

Prerequisites

• An administrator has created an end user account for you and assigned it Alibaba Cloud Workspace resources, such as cloud computers and cloud applications. If you are an administrator, you must first purchase and assign cloud resources as described in the following topics:

  • Elastic Desktop Service (EDS)

    • Create a cloud computer

    • Assign a cloud computer to a user

  • App Streaming

    • Publish a delivery group

    • Manage users

• You have obtained the login credentials required to log in to the client. After an administrator purchases and assigns Alibaba Cloud Workspace resources, you will receive login credentials, including an organization ID or office network ID, a username, and a password. How you find your login credentials depends on the end user account type and activation type created by the administrator:

  Note

  For more information about end user account types and their differences, see End user account systems.

  • Convenience account

    • Administrator-activated: The administrator configures the credentials and password reset notifications in the EDS console and provides them to the end user offline. App Streaming supports only administrator-activated convenience accounts.

    • User-activated: Credentials and password reset notifications are sent to the end user's email address.

  • Enterprise Active Directory (AD) account: The administrator provides the credentials to the end user offline.

Procedure

1. Open the desktop client.

2. Configure the network connection type.

   1. In the upper-right corner, click the icon and select Network Connection Configuration.

   2. In the Network Connection Configuration panel, select Internet or Alibaba Cloud VPC, and then click OK.

      Note

      Consult your IT administrator to determine which connection type to select.

3. At the top of the page, select Enterprise Edition & Business Edition and agree to the privacy policy at the bottom.

4. Choose a sign-in method.

   Account sign-in

   By default, the account sign-in method is selected. If not, click Account Sign-in.

   1. Enter the organization ID or office network ID from your credentials, and then click the icon.

      Note

      When you sign in with an organization ID, you can access all Alibaba Cloud Workspace resources under your account, regardless of which office network they belong to. When you sign in with an office network ID, you can access only resources that belong to that specific office network. For more information about the differences, see Configure sign-in methods.

   2. Perform one of the following actions depending on whether an administrator has enabled single sign-on (SSO) for an organization ID or an office network:

      What is single sign-on (SSO)?

      Single sign-on (SSO) is a secure authentication method that allows users to access multiple trusted applications and services with a single set of credentials. It is also known as federated identity sign-on.

      • If SSO is disabled, enter your username and custom password, and then click the icon. To remain signed in for a period of time, select Auto Sign-in.

        Note

        • On your first sign-in, enter the initial password from your credentials and follow the prompts to set a custom password. Use this custom password for all future sign-ins.

        • The initial password is valid for three days. If you are notified that your password has expired, or if you forget your custom password, click Forgot Password and follow the prompts to reset it.

        Important

        Enter the correct password when you sign in. If you enter an incorrect password 10 consecutive times, your account will be locked for 20 minutes.

      • If SSO is enabled, enter your SSO username and password as prompted, and then click the icon.

   QR code sign-in

   If you are already logged in to the Android client or iOS client, you can log in by scanning a QR code.

   1. Open the Android client or iOS client where you are already signed in. In the upper-right corner of the cloud resource list, tap the icon and scan the QR code on the desktop client's sign-in screen.

      Note

      Only versions 7.0 and later of the Android client or the iOS client support QR code scanning.

   2. On the Confirmation screen of your Android client or iOS client, tap Confirm Sign In.

5. (Conditional) If your administrator enabled multi-factor authentication, enter the dynamic password from your virtual MFA device.

   What is multi-factor authentication (MFA)?

   When an administrator enables MFA for an office network or organization ID, end users must provide two authentication factors to sign in:

   • First factor: Your username and password.

   • Second factor: A dynamic password from a virtual MFA device or a verification code from a email.

     Note

     Virtual MFA device: The Time-based One-Time Password (TOTP) algorithm is a widely adopted protocol for MFA. Applications on your mobile phone or other devices that support TOTP, such as Google Authenticator, or Microsoft Authenticator, are known as virtual MFA devices. When you enable a virtual MFA device, you must enter the 6-digit dynamic password it generates to complete the sign-in. This prevents unauthorized access if your password is stolen.

   For more information about MFA, see Set up multi-factor authentication (MFA).

   Note

   If your IT administrator enables TOTP-based dynamic passwords, follow the on-screen prompts to bind a virtual MFA device the first time you go through this process. You can use any TOTP-generating virtual MFA application, such as the Alibaba Cloud app or Google Authenticator app.

6. (Conditional) If your administrator enabled client sign-in verification, you must enter a verification code from your email to sign in from a new device.

   Note

   Client sign-in verification is applicable only when the connection type is set to Internet. It does not apply if the connection type is Alibaba Cloud VPC.

7. After you sign in, your Alibaba Cloud Workspace resources are displayed as cards or icons. Click a resource icon to connect to it.

   Note

   If a cloud computer is in the stopped or hibernated state, you must start or wake it before you can connect.

FAQ

For more frequently asked questions, see Client FAQ.

Next steps