Send WhatsApp messages to recipients through Chat App Message Service using approved templates.
Before you begin
Alibaba Cloud account registration and enterprise identity verification have been completed.
Create a WhatsApp send account and make sure the WABA has passed the WhatsApp review.
Create a WhatsApp message template and make sure the template has passed the WhatsApp review.
Procedure
Log on to the Chat App Message Service console.
In the left-side navigation pane, choose Instant Message > WhatsApp.
Find the created sender account and click the sender account name.
On the operation page, choose Message Sending.
NoteOn the Message Sending page, select the Language. The sending language corresponds to the language of the WhatsApp message template.
Choose Send Message > Select Template, and select an approved message template.
NoteThe template list is filtered by your selected Language, showing only approved templates in that language.
NoteIf a template or account is not available for selection, the template has not yet been approved by Meta. Only Meta-approved templates appear in the list.
Testing without an approved template: In the Message Workbench, send a message from another WhatsApp number to your WABA number, then reply directly from your WABA. This lets you test sending and receiving without using a template.
Select a Send Account.
NoteAvailable options are verified phone numbers on the Phone Number Management page.
Select a Send Type.
Timing Send: Send the message at a scheduled date and time.
Immediately: Send the message right away.
Select a Fallback Policy.
None: Do not use a fallback.
The drop-down list shows existing fallback policies.
NoteTo configure a fallback policy, first enable Short Message Service (SMS) on the Service Settings page.
The fallback triggers when delivery status is
undeliveredorsentFailed. Other failures—such as a deleted template or invalid parameters—also trigger it.
Select how to add recipients:
Upload Excel File: Best for large recipient lists. Click Download Template to download a sample file, add recipient phone numbers, then click Upload File to upload.
NoteThe Download Template button is disabled until you select a template.
If your template contains variables, use the Upload Excel File method to import recipients. Do not modify column headers in the template file, or variable mapping fails.
Import Phone Number Group: Best for small recipient lists. Click Add Phone Number to enter phone numbers.
Import Group: Best for pre-defined audiences. To create a new group, choose Intelligent Marketing > Audience Management , then click Create Group.
NoteWhatsApp does not pre-validate whether recipient phone numbers are registered with WhatsApp. If a recipient has not registered with WhatsApp, message delivery will fail.
Click Send.
After sending, view message details on the Message List page. For more information, see Message list.