A channel is used for sending messages through Chat App Message Service. Supported channel types include WhatsApp, Viber, Messenger, and Instagram. You can create and manage new channels as needed.
Create a channel: Manually create a channel in the Chat App Message Service console. For more information, see Create a channel.
Manage channels: Manage created channels in the Chat App Message Service console. For more information, see Manage a channel.
Prerequisites
Alibaba Cloud account registration and enterprise authentication have been completed.
Chat App Message Service has been activated.
Create a channel
The number of Chat App channels is not differentiated by channel type. The default maximum is 100. You can request an increase from your operations manager.
Procedure
Log on to the Chat App Message Service console.
In the left-side navigation pane, click Channel Management.
On the Channel Management page, click Create Channel.
In the Create Channel dialog box, set the parameters.
Select the channel type. Supported channel types are as follows:
WhatsApp: sends WhatsApp messages.
Viber: sends Viber messages.
Messenger: sends Messenger messages.
Instagram: sends Instagram messages.
NoteYou can create only one channel at a time. To create all types of channels, you need to repeat the creation process for each type.
Enter the custom channel name, with a maximum length of 50 characters.
Enter the remarks, with a maximum length of 150 characters.
Click OK.
Manage a channel
Log on to the Chat App Message Service console.
In the left-side navigation pane, click Channel Management.
On the Channel Management page, find the channel, and click its ID or click Manage in the Actions column.
On the page that appears, you can manage the current channel, such as viewing the data panel, registering or authorizing accounts for the channel, designing templates, sending messages, viewing daily statistics, querying call details, or managing the message list.
NoteThe account registration, binding, and authorization operations for different channel types vary. For more information, see Channel types.