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    Microservices Engine:Refund policy

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    Microservices Engine:Refund policy

    Last Updated:Apr 30, 2025

    This topic describes the refund rules, methods, and destinations of each module provided by Alibaba Cloud Microservices Engine (MSE). If you decide to terminate the service, Alibaba Cloud will reclaim the resources and return the corresponding refund based on the unsubscription policy.

    Refund notes

    • For prepaid resources, such as subscription resources and resource plans, Alibaba Cloud will return the corresponding refund based on the refund rules.

    • For postpaid resources, such as pay-as-you-go resources, bills are generated in real time based on the actual usage. No refunds are involved. You can directly release resources in the console to stop billing. When you release resources, the resources are deleted.

      Important

      Before you release resources, make sure that data has been backed up or data in the cluster has been migrated. After resources are released, you are no longer charged.

      Billing method

      Module

      References

      Pay-as-you-go

      Microservices Registry

      Release an instance

      Microservices Governance

      Disable Microservices Governance

      Cloud-native Gateway

      Release a Cloud-native API Gateway instance

      • XXL-JOB

      • SchedulerX

    Refund rules

    You can unsubscribe from modules provided by MSE. The following table describes the refund rules that are supported by MSE based on the prepaid billing methods. For more information, see Unsubscription rules.

    Billing method

    Module

    Refund condition

    Refund method

    Resource plan

    • Microservices Governance

    • SchedulerX

    If you no longer need to use a resource plan due to business adjustments, you can unsubscribe from the purchased resource plan.

    Apply for a refund in the MSE console. Before you submit an application, you must make sure that you understand refund rules. For more information about the refund method, see Unsubscribe from a resource plan.

    Subscription

    • Microservices Registry

    • Cloud-native Gateway

    • XXL-JOB

    If you no longer need to use subscription cloud resources due to business adjustments, you can apply for a refund.

    Apply for a refund in the MSE console. Before you submit an application, you must make sure that you understand refund rules. For more information about the refund method, see Unsubscribe from subscription resources.

    Unsubscribe from resources

    Unsubscribe from a resource plan

    1. Log on to the Expenses and Costs console.

    2. In the left-side navigation pane, click Unsubscribe.

    3. On the Unsubscribe from resources that are being used. tab, click the Resource Plans sub-tab.

    4. Specify Name, Instances ID, and Order at parameters, and click Search.

    5. Click Unsubscribe Resource in the Actions column of the order.

    Unsubscribe from subscription resources

    1. Obtain the ID of the instance from which you want to release resources.

      Microservices Registry

      1. Log on to the MSE console, and select a region in the top navigation bar.

      2. In the left-side navigation pane, choose Microservices Registry > Instances.

      3. On the Instances page, copy the ID of the desired instance.

      XXL-JOB

      1. Log on to the MSE console, and select a region in the top navigation bar.

      2. In the left-side navigation pane, choose Task Scheduling > XXL-JOB Version.

      3. On the XXL-JOBVersion page, copy the ID of the desired instance.

      Cloud-native Gateway

      1. Log on to the MSE console, and select a region in the top navigation bar.

      2. In the left-side navigation pane, choose Cloud-native Gateway > Gateways.

      3. On the Gateways page, copy the ID of the instance that you want to unsubscribe from.

    1. In the top navigation bar, choose Expenses > Expenses and Costs.

    2. In the left-side navigation pane, click Unsubscribe. On the Unsubscribe from resources that are being used. tab, click the Common Cloud Services sub-tab. Enter the ID of the desired instance in the Instance ID field, and click Search.

      image

    3. Find the instance, and click Unsubscribe Resource in the Actions column. On the page that appears, check the resource information, such as the consumed amount, refund amount, and refund destination.

    4. After you confirm the information, click Unsubscribe.

      Important

      Before unsubscrption, make sure that the data of the unsubscribed instance has been backed up and migrated. Check the information of the unsubscribed resource and confirm the unsubscription terms and amount. Unsubscribed resources cannot be recovered.

    Refund destinations

    For information about refund destinations, see Refund destinations.

    FAQ

    If you have any questions during the unsubscription process, see FAQ about unsubscription.