After unsubscribing from a resource, the refund goes back to your original payment method. You can view the refund status and amount on the Expenses and Costs > My Orders page.
Refund destination
Refund processing and bank transfers take time. Funds typically arrive within 30 business days. Refunds are returned to the original payment method by default.
|
Payment method |
Refund destination |
|
Credit card |
If you unsubscribe within 5 months (150 days) of payment, the refund is returned to the original credit card. If you unsubscribe after 5 months, the refund is credited to your Alibaba Cloud account balance. |
|
PayPal |
If you unsubscribe within 6 months (180 days) of payment, the refund is returned to the original PayPal account. If you unsubscribe after 6 months, the refund is credited to your Alibaba Cloud account balance. |
|
Alibaba Cloud account balance |
The refund is directly returned to your Alibaba Cloud account balance. |
If the refund to the original payment method fails due to issues like a canceled card or channel restrictions, the funds are credited to your Alibaba Cloud account balance.