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    ChatApp Message Service:Send messages

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    ChatApp Message Service:Send messages

    Last Updated:Nov 14, 2023

    This topic describes how to send messages in the ChatApp Message Service console.

    Prerequisites

    • ChatApp Message Service is activated.

    • Short Message Service (SMS) is activated. For more information, see Short Message Service.

    • An Alibaba Cloud account is created and enterprise verification is complete for the Alibaba Cloud account. If you do not have an Alibaba Cloud account or do not complete enterprise verification, go to the Register account page to create a business account and go to the Real-name Registration page to complete enterprise real-name verification.

    • A template is created and approved. For more information, see Create a message template.

    • The phone number bound to the WhatsApp Business account (WABA) for sending the message is verified. For more information, see Manage phone numbers.

    • An SMS message fallback policy is created. For more information, see Create and manage an SMS fallback policy.

    Procedure

    1. Log on to the ChatApp Message Service console.

    2. In the left-side navigation pane, click Send message.

    3. Specify the required parameters as prompted.

      The following table describes the required parameters.

      Parameter

      Description

      Send language

      Select the language to be used in the message.

      Send message

      Select the approved message template.

      Whatsapp account

      Select the WABA that is used to send the message.

      Send type

      Set the Send type parameter to Timing Send or Immediately.

      • Select Timing Send to set a scheduled time to send the message.

      • Select Immediately to immediately send the message.

      Fallback strategy

      Select an SMS message fallback policy and enter the SMS message content.

      • Null: Fallback is not required.

      • Select a created fallback policy.

      Note

      • To configure a fallback policy, turn on SMS service on the Channels page first. If SMS service is not turned on, you cannot configure a fallback policy.

      • A fallback is triggered when a fallback policy is configured and a message is not delivered or fails to be sent. A fallback can be triggered when a message fails to be sent because the message template is deleted or the parameters of the message fail to pass the verification.

      Import method

      Select a method used to import the phone numbers that can receive this message.

      • Number group import

        Click Add to send object and add the phone numbers that can receive this message.

      • Excel upload

        1. Click Download Template and enter phone numbers to receive messages based on the sample template.

        2. Click Upload file to upload the file that contains phone numbers to receive the message.

      Note

      • If you do not select a message template, Download template is unavailable. After you select a message template, Download template becomes available.

      • If the message template contains variables, click Excel upload to import phone numbers to receive the message. The header of the file cannot be modified in case the system cannot recognize variable parameters.

      Variable shared

      If you select Excel upload for the Import method parameter, you can specify whether all phone numbers that receive the message receive the same variable.

      • Yes

        All phone numbers that receive the message receive the same variable.

      • No

        Phone numbers that receive the message receive different variables.

      Note

      The template that you download varies based on the settings of the Variable shared parameter. If you want different phone numbers to receive different variables, set the Variable shared parameter to No.

    4. Click Send.

      You can view the message sending details on the Message list page. For more information, see View message statistics.