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    ChatApp Message Service:Getting started

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    ChatApp Message Service:Getting started

    Last Updated:Apr 29, 2024

    This topic describes how to activate and use Chat App Message Service.

    Prerequisites

    • An Alibaba Cloud account is created and real-name verification for enterprises is complete. For more information, see Create an account and Real-name verification for enterprises.

    • A Facebook Business Manager account is created and enterprise verification is complete. If you have not gone through the verification process, you can start the verification process by referring to Verify your business in business settings.

    • The mobile phone number that you want to add is not previously used to create a WhatsApp Business account (WABA), and the location of the mobile phone number and the location of your enterprise are the same. This helps ensure the credibility of your WABA.

    • Your business is not prohibited from using the WhatsApp Business API. For more information, see WhatsApp Commerce Policy.

    Step 1: Activate Chat App

    1. Log on to the ChatApp console.

    2. Click Agree and Start to go to the management page.

    Step 2: Create a WABA

    1. In the left-side navigation pane, choose WABA onboarding > register to go to the Facebook logon page.

    2. Choose Get Started > Continue.

    3. Create an account based on the on-screen instructions.

      For more information, see WABA onboarding.

    Step 3: Verify your mobile phone number

    1. In the left-side navigation pane, choose Channels.

    2. Select the WABA to which you want to bind your mobile phone number, and click Synchronize number.

    3. After the system generates a certificate, choose Use this number > Open the service. On the dialog box that appears, enter the verification code.

      For more information, see Channel management.

    Step 4: Create a message template

    1. In the left-side navigation pane, choose Whatsapp template design > Create New Template.

    2. Enter the template information and click OK to go to the template editing page.

    3. On the page that appears, configure the template.

    4. Choose Save > Submit for audit. After the template is reviewed and approved, you can use the template to send messages.

      For more information, see Template design.

    Step 5: Send messages

    1. In the left-side navigation pane, click Send message and edit the message information according to the on-screen instructions.

    2. Click Send.

      For more information, see Send messages.

    References

    • For information about Chat App Developer Guide, see API Reference or SDK Reference.

    • After messages are sent, you can configure Message Service (MNS) queues or HTTP URLs to receive message receipts and mobile originated (MO) messages. For more information, see Configure message receipts.

    • You can view message delivery details in the Chat App console. For more information, see Message list.

    • You can query messaging records in the Chat App console. For more information, see CDR list.