Application Real-Time Monitoring Service:FAQs

Manual installation of agents

• How do I troubleshoot the manual installation failure of the ARMS agent?

• How do I troubleshoot the log errors of an ARMS agent?

• How do I deploy multiple instances on a single host?

Installation of agents for applications in ACK clusters

• Why is the monitoring data abnormal after I change the cluster or namespace of an application?

• How do I uninstall arms-pilot and install ack-onepilot?

• How do I use ack-onepilot when a VPC connection cannot be established?

• Why is monitoring data not displayed after an ARMS agent is installed for a Java application in an ACK cluster?

• Why does an ARMS agent fail to be installed for an application in an ACK cluster?

• How do I report ACK cluster data across regions?

• Why are the suffixes of application names missing after I update the applications?

• How do I rename an application?

Installation of agents in open-source Kubernetes clusters

• What should I do if an application won't start?

• How do I view the logs of an ARMS agent?

Absence or loss of monitoring data

• How do I check whether an ARMS agent is installed?

• Why does an application instance lack monitoring data for a period of time?

• Troubleshoot missing interface and pool monitoring data

• What do I do if the monitoring data of a Java application with JDK 17 is missing?

Network

• How do I test the network connectivity?

• What do I do if no IP address or an invalid IP address is displayed after an ARMS agent is installed?

Agents

• FAQs about ARMS agent installation

• Is the ARMS agent compatible with the agents of other APM services, such as SkyWalking?

• After installing the ARMS agent, what should I do if I get the "OutOfMemoryError" error when starting an application?

• How much network bandwidth does each agent occupy?

• What ARMS agent versions are not recommended?

• How do I customize the directory of ARMS agent logs?

Others

• Why are traces missing?

• Why is the metric data about requests missing?

• How do I rename an application?

• Why is the data of my application that uses the OpenFeign component incomplete in ARMS?