How to Use Alibaba Cloud to Implement the Full Tracing Analysis

By Alibaba Cloud Storage Team

When people encounter computer lag and slowness in daily life, they immediately think, "the computer is broken." People sit restlessly with delays of every second. Each passing second may cause you to lose your game, fumble a deal, or miss a relationship. Therefore, we will carefully check the system, hardware, and network to improve delays. We will also spend a lot of money to upgrade the equipment to prevent delays. Every day people detest slowness in daily life, and enterprises feel the same way.

The development of the Internet and infrastructure is causing more enterprises to move their businesses online. Business digitization has been widely used in various industries, promoting business innovation in various industries and improving user experience and efficiency. In the tide of business transformation to data, enterprise businesses are facing the following four trends:

Experience Is the Key Competitiveness: Statistics show that a one-second delay will lead to an average of 7% loss of users.
Innovation Iteration Is Accelerating: 55% of applications will release updates every day or every week.
Infrastructure Implementation and Architecture Innovation: Most enterprise businesses have adopted new architectures. These changes make businesses more agile and iterative, and they can support more complex businesses and improve operational efficiency.
Diversification of O&M Data: The capacity, variability, and types of O&M data are increasing, such as logs, metrics, processes, audits, and CMDB.

The key points to enterprise development in this era from the four trends above discuss learning how to improve the user experience and make the business serve users quickly and stably. Slowness is a kind of failure for enterprises. A second delay may lead to a large number of users lost, cause a server crash, or result in market elimination.

However, a better user experience also means higher investment. It is unwise to make IT facilities a burden in the development of enterprises. How can enterprises overcome such problems?

In response to such problems, microservices were born at the right moment. Most of the traditional IT architectures stack various independent systems. The problems of these systems are poor extensibility, low reliability, and high maintenance costs. However, more systems are disassembled into multiple microservices after using the microservices model. Enterprises can sink a large number of common functions into services, continuously split the services, and assemble frontend applications according to different business forms. Faster development speed can be realized, and the frontend can become lighter through service assembly and aggregation.

However, a large number of microservices make the overall O&M more difficult. Different microservices may bring different types of data, many warnings, and countless faults. Can there be a simple way to manage a large number of microservices?

Chanjet Information Technology Co., Ltd. is a member enterprise of UFIDA, which is committed to providing social, personalized, service-oriented, and small-sized business management support for small and micro-enterprises. Chanjet utilizes the high-frequency interactions between Software as a Service (SaaS) businesses and customers to meet various requirements of micro and small enterprises on cloud services and extract more value for the customers. Chanjet puts forward the cloud + end strategy with Chanjet T+ as the kernel, with digital intelligence finance and tax and digital intelligence business as the core, and data service and ecological service as an extension. It also establishes microservice applications through the Spring Cloud technology system to provide customized services for users.

However, due to the increasing size of business lines, distribution of microservice models, and the rising volume of users, the Chanjet O&M Team has also encountered some bottlenecks, such as the high growth of business and the large volume of users. How can they identify the experience of each user? Can there be data support?

The industry is discussing the full tracing analysis. How can they achieve efficient utilization?
How can they manage microservices scattered across servers and solve costs challenges?
Security requirements are normalized, and the black box for observability of security compliance has no way to start.

The Chanjet O&M Team explores the usage scenarios of log data and makes use of the capabilities of log service tools to provide continuous and strong support for Chanjet's business development, ensuring rapid business development and positive user experience.

Based on the preceding problems, Alibaba Cloud has built a log service-based deep usage solution for Chanjet and assisted in building a platform in the Bohai Sea.

A Solution to User Experience Awareness:

Alibaba Cloud Log Service (SLS) collects full user request logs, processes the logs at the tenant dimension, and extracts customized metrics, such as Apdex performance score, request success rate score, error request analysis, and the proportion of tenants affected by error requests, to help customers build a user healthy system.

A Solution to User Services Tracing Analysis:

Based on the Alibaba Cloud Log Service, a QR code reporting function was added to the user side. If you encounter some problems, the QR code will appear automatically. Then, you only need to send a screenshot of the interface with the QR code to the problem handler. The related colleagues will scan the QR code to reproduce the current environment and other information of the users and combine the established business processes tracing analysis model to solve the problems.

A Solution to System Administration Observability Building:

Based on Alibaba Cloud Log Service, it combines with various microservices and budget data to visualize the analysis results in real-time. Then, it extracts relevant data to make the overall usage observable.

A Solution to Business Security Compliance:

Based on Alibaba Cloud Log Service, Chanjet performs secondary processing for the Hao Shengyi log stores and carries out real-time and scheduled batch detection for product addition and modification operations. Then, it interfaces with the security module for the result configuration. After identifying the problems, the databases are stored in RDS, and the manual operations are notified accordingly for follow-up operations. This reduces business risks and improves the business security compliance ratio.

Alibaba Cloud Log Service helps Chanjet build user experience awareness, business security compliance, user business tracing analysis, and budget scenarios. It achieves full-dimensional awareness of users, businesses, costs, and security and improves O&M efficiency by 30%.

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