If you receive an error message when using Tair (Redis OSS-compatible), see the Tair (Redis OSS-compatible) Error Codes for a solution. For other issues, find the corresponding scenarios and solutions in the categories below.
Features
Network and connection
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Does Tair (Redis OSS-compatible) support common Redis clients such as Jedis?
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Do I need to install Redis on an ECS instance to connect to a Tair instance?
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Is a password required to connect to a Tair (Redis OSS-compatible) instance?
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How do I resolve connection issues caused by DNS resolution failures?
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How do I use telnet to test port connectivity for a Tair instance?
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Use the PING command to test the network connectivity between an ECS instance and a Tair instance
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How do I check whether an ECS instance and a Tair instance are in the same network environment?
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Why can't I find an existing vSwitch when creating a Tair instance?
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Connection error: "WRONGPASS invalid username-password pair"
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Why can a client that is not in the IP whitelist access an instance?
Database
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Using the database
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How much memory can each database use and how do I switch between databases?
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Why is data not strongly consistent between primary and secondary nodes?
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How does a data shard failure affect the request success rate?
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How do I query the data node and slot to which a key belongs?
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Why does an upgrade or downgrade fail for a classic (local disk) cluster instance?
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Performance and monitoring
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How do I monitor a Tair instance? Are alerts automatically sent when the capacity is full?
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Why is the memory usage in alerts inconsistent with the memory usage in monitoring?
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How do I resolve a sudden increase in instance memory usage?
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How do I view shard information for a Tair cluster instance?
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How do I view performance metrics for each node in a Tair cluster instance?
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Persistence
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Parameter settings
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Eviction policy